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Colombia

Mobile Network Experience Report
April 2026

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Valentina Salome, Senior Market Research Analyst Data Collection Period: Jan 01 - Mar 31, 2026

Colombia

Mobile Network Experience Report
April 2026

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Valentina Salome, Senior Market Research Analyst

Data Collection Period: Jan 01 - Mar 31, 2026

Key Findings

Our users on Movistar experience the best reliability and consistency in Colombia

Movistar wins the Reliability Experience award outright in April 2026, taking the lead from MovilPT WOM, which held the title in the April 2025 report. This shift highlights a notable change in Colombia’s competitive landscape, with Movistar strengthening its position through improved network stability and performance. In addition, Movistar overtakes MovilPT WOM in the Consistent Quality category, securing this award as a sole winner while delivering a dependable user experience across the country.

Claro excels for the best coverage experience

Claro secures four out of five sole wins in the Coverage category, reinforcing its leadership in nationwide reach. Our Claro users enjoy the best overall and 5G coverage experience across Colombia, reflecting the operator’s strong network availability. In the Coverage Experience award, Claro scores 8.3 on a 10-point scale, placing it well ahead of its competitors, with second-placed Tigo trailing by a significant four-point margin.

Movistar leads the 5G experience charts

Movistar wins or ties across all 5G Experience awards, demonstrating its strong 5G performance in Colombia. It shares the 5G Games Experience award with Tigo, while standing out as the sole winner of 5G Download Speed, 5G Upload Speed and 5G Video Experience. Movistar leads the 5G Download Speed award with a score of 248 Mbps and tops the 5G Upload Speed category with 28.4 Mbps.

MovilPT WOM retains Games Experience award

MovilPT WOM continues to be the sole winner of the Games Experience award in Colombia, maintaining its leadership in this category. With a score of 54.2 on a 100-point scale, MovilPT WOM has further strengthened its position, improving by two points compared to the previous report.

Mobile Experience Awards

April 2026, Colombia Report
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Market Overview

In the April 2026 report, Movistar secured the highest number of awards overall, winning nine in total, eight outright and one jointly. Claro follows with five sole wins, reinforcing its strong performance, particularly in coverage. Meanwhile, MovilPT WOM earns one sole win, while Tigo claims a single joint win.

Colombia is experiencing sustained growth in mobile connectivity. According to a report by the Ministry of Information and Communications Technologies (MinTIC), the country now has 7 million 5G users — surpassing 3G adoption. While 4G remains the dominant technology, 5G is the fastest-growing, with adoption rising by 15.6% between Q2 and Q3 2025, outpacing all other generations. This rapid expansion underscores Colombia’s continued progress in digital inclusion, supported by significant investment, including the allocation of $2.8 trillion to further expand network coverage.

As Colombia continues to bridge the digital inclusion gap, Claro has expanded its 5G footprint by activating 5G technologies in Leticia and the Archipiélago de San Andrés. This expansion brings Claro’s 5G presence to 59 cities nationwide, including remote regions across the Amazon and Caribbean. Claro’s President, Rodrigo de Gusmao, emphasized the operator’s commitment to delivering cutting-edge connectivity not only in major urban centers but also in underserved rural areas, where access is critical for development. Claro now operates more than 2,200 active 5G base stations, which carry over 16% of its total traffic, reinforcing its leadership in both network scale and usage.

A major shift in Colombia’s telecommunications market took place in February 2026, when Millicom, the parent company of Tigo, formally consolidated a merger with Telefónica, owner of Movistar. As part of this agreement, Tigo assumes operational control of Movistar in Colombia, effectively bringing together two previously competing operators. While there are no immediate changes to customer plans, services, or benefits, the combined entity is expected to focus on integrating networks and infrastructure, with a strong emphasis on expanding 5G and developing converged offerings that bundle mobile and fixed broadband services. This move is widely seen as an opportunity to accelerate network modernization and strengthen Colombia’s overall digital infrastructure.

MovilPT, previously known as WOM Colombia, is now in the process of rebranding following the expiry of its license agreement with WOM Chile. In the context of this report, we will refer to them as “MovilPT WOM” to ensure clarity as the rebranding is still in progress.

In this report we examine the mobile network experience of the four main mobile network operators in Colombia — Claro, Movistar, Tigo and MovilPT WOM — over a period of 90 days starting on January 1, 2026, and ending on March 31, 2026, to see how they fared.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Claro
58.4
MovilPT WOM
57.0
Movistar
59.0
Tigo
49.3
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience
in 0-100 points
Claro
53.1
MovilPT WOM
54.2
Movistar
52.8
Tigo
51.0
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience
in Mbps
Claro
32.7
MovilPT WOM
14.3
Movistar
24.2
Tigo
23.5
09182736
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience
in Mbps
Claro
9.1
MovilPT WOM
7.6
Movistar
10.5
Tigo
9.5
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

In the previous report, Claro and MovilPT WOM shared the Video Experience award, but in this report Movistar takes the award outright with 59.0 points on a 100-point scale, edging second-placed Claro by one point (58.4). MovilPT WOM ranks third with 57.0 points, while Tigo comes fourth on 49.3. Since the last report, Movistar’s score has risen by nine points, Claro’s and Tigo’s by five points each, and MovilPT WOM’s by three points. Claro and Movistar now sit in the Good (58-68) category, meaning users are typically able to stream video at 720p or better with satisfactory loading times and little stalling, while MovilPT WOM and Tigo are one tier lower in Fair (48-58), where users can still stream at 720p or better with satisfactory loading times but experience substantial stalling. Video Experience scores account for adaptive bitrate streaming (ABR), enabling Opensignal to reflect real user video experience including streams up to 4K quality.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

MovilPT WOM retains the Games Experience award from the previous report, winning outright this time with 54.2 points on a 100-point scale. Claro and Movistar are statistically tied for second place with scores of 52.8–53.1 points, around one point behind MovilPT WOM, while Tigo ranks fourth with 51.0 points. Since the last report, Movistar’s score has increased by seven points, Claro’s by three points, MovilPT WOM’s by two points, and Tigo’s by one point. All operators remain in the Poor (40–65) category, meaning most users find the experience unacceptable, with delays in gameplay, a lack of immediate feedback on actions, and many users feeling a lack of controllability.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Claro retains the Download Speed Experience award outright with a score of 32.7Mbps, leading second-placed Movistar by 9Mbps (24.2Mbps). Tigo ranks third with 23.5Mbps, while MovilPT WOM comes fourth with 14.3Mbps. Since the last report, download speed scores have increased for all operators: Claro by 13Mbps, Movistar by 12Mbps, Tigo by 8Mbps, and MovilPT WOM by 2Mbps.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

Claro won the Upload Speed Experience award in the previous report, but in this report Movistar takes the award outright with 10.5Mbps, leading second-placed Tigo (9.5Mbps) by 1Mbps. Claro ranks third with 9.1Mbps, while MovilPT WOM comes fourth with 7.6Mbps. Since the last report, Tigo’s score has increased by 3Mbps and Movistar’s by 2Mbps; Claro’s score has increased by less than 1Mbps, while MovilPT WOM’s score has decreased by less than 1Mbps.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Regional Analysis

Regional Analysis Summary: Colombia, Mobile Network Experience Report, April 2026

City
Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
Barranquilla
C
M
C
M
C
M
Bogota
C
C
M
C
C
M
Bucaramanga
C
M
M
C
M
M
C
M
T
Cali
C
C
C
M
T
Cartagena
C
M
M
C
M
C
C
M
Cucuta
M
C
M
M
C
M
T
Medellin
C
C
M
C
C
Mobile Network Experience Report | April 2026 | © Opensignal Limited
Download Image
Selected region
  • A-I
    • Barranquilla
    • Bogota
    • Bucaramanga
    • Cali
    • Cartagena
    • Cucuta
  • J-R
    • Medellin
Video Experience
in Barranquilla
in 0-100 points
Claro
63.7
MovilPT WOM
57.3
Movistar
62.4
Tigo
48.2
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Games Experience
in Barranquilla
in 0-100 points
Claro
58.1
MovilPT WOM
52.7
Movistar
59.2
Tigo
53.1
Download Image
Download Speed Experience
in Barranquilla
in Mbps
Claro
45.0
MovilPT WOM
16.0
Movistar
24.1
Tigo
22.4
Download Image
Upload Speed Experience
in Barranquilla
in Mbps
Claro
9.8
MovilPT WOM
8.5
Movistar
10.6
Tigo
9.6
Download Image
Video Experience
in Bogota
in 0-100 points
Claro
63.9
MovilPT WOM
59.7
Movistar
62.7
Tigo
55.1
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Games Experience
in Bogota
in 0-100 points
Claro
60.2
MovilPT WOM
60.0
Movistar
58.2
Tigo
58.1
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Download Speed Experience
in Bogota
in Mbps
Claro
44.5
MovilPT WOM
14.6
Movistar
30.3
Tigo
31.8
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Upload Speed Experience
in Bogota
in Mbps
Claro
12.0
MovilPT WOM
8.5
Movistar
11.8
Tigo
11.6
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Video Experience
in Bucaramanga
in 0-100 points
Claro
62.4
MovilPT WOM
58.8
Movistar
61.0
Tigo
52.5
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Games Experience
in Bucaramanga
in 0-100 points
Claro
56.8
MovilPT WOM
58.5
Movistar
58.0
Tigo
54.3
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Download Speed Experience
in Bucaramanga
in Mbps
Claro
52.1
MovilPT WOM
14.7
Movistar
29.1
Tigo
30.4
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Upload Speed Experience
in Bucaramanga
in Mbps
Claro
9.4
MovilPT WOM
8.0
Movistar
11.9
Tigo
11.2
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Video Experience
in Cali
in 0-100 points
Claro
64.4
MovilPT WOM
60.8
Movistar
61.8
Tigo
59.5
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Games Experience
in Cali
in 0-100 points
Claro
60.2
MovilPT WOM
56.3
Movistar
55.2
Tigo
56.0
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Download Speed Experience
in Cali
in Mbps
Claro
38.2
MovilPT WOM
14.2
Movistar
25.6
Tigo
28.8
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Upload Speed Experience
in Cali
in Mbps
Claro
9.5
MovilPT WOM
8.3
Movistar
12.7
Tigo
13.2
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Video Experience
in Cartagena
in 0-100 points
Claro
60.0
MovilPT WOM
55.7
Movistar
59.0
Tigo
47.0
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Games Experience
in Cartagena
in 0-100 points
Claro
57.5
MovilPT WOM
53.0
Movistar
56.8
Tigo
53.7
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Download Speed Experience
in Cartagena
in Mbps
Claro
38.2
MovilPT WOM
15.6
Movistar
24.2
Tigo
23.0
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Upload Speed Experience
in Cartagena
in Mbps
Claro
9.3
MovilPT WOM
6.8
Movistar
9.3
Tigo
8.4
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Video Experience
in Cucuta
in 0-100 points
Claro
60.5
MovilPT WOM
57.4
Movistar
64.5
Tigo
58.2
Download Image
Games Experience
in Cucuta
in 0-100 points
Claro
60.2
MovilPT WOM
57.4
Movistar
59.3
Tigo
55.0
Download Image
Download Speed Experience
in Cucuta
in Mbps
Claro
38.6
MovilPT WOM
16.7
Movistar
27.3
Tigo
26.7
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Upload Speed Experience
in Cucuta
in Mbps
Claro
10.2
MovilPT WOM
9.3
Movistar
11.7
Tigo
11.2
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Video Experience
in Medellin
in 0-100 points
Claro
63.0
MovilPT WOM
56.2
Movistar
60.4
Tigo
50.1
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Games Experience
in Medellin
in 0-100 points
Claro
54.7
MovilPT WOM
53.2
Movistar
50.7
Tigo
51.1
Download Image
Download Speed Experience
in Medellin
in Mbps
Claro
36.6
MovilPT WOM
13.4
Movistar
25.1
Tigo
24.0
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Upload Speed Experience
in Medellin
in Mbps
Claro
10.3
MovilPT WOM
7.6
Movistar
8.7
Tigo
8.7
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5G Video Experience
5G Games Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Claro
72.6
Movistar
74.2
Tigo
71.1
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Games Experience
in 0-100 points
Claro
67.9
Movistar
71.7
Tigo
71.6
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Download Speed
in Mbps
Claro
164.8
Movistar
248.0
Tigo
240.6
064128192256
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Upload Speed
in Mbps
Claro
19.4
Movistar
28.4
Tigo
26.2
07.51522.530
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
National Analysis
Regional Analysis

National Analysis

Movistar won the 5G Video Experience award in the previous report, and retains its title this year with a score of 74.2 on a 100-point scale and leading second-placed Claro (72.6 points) by around one point. Tigo ranks third with 71.1 points. Since the last report, all operators place in the Very Good (68-78) category, meaning users are generally able to stream video at 1080p or better with satisfactory loading times and little stalling. These 5G Video Experience scores account for adaptive bitrate streaming (ABR), which enables Opensignal to reflect real user video experience, including streams up to 4K quality.

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

Learn more

National Analysis

After Tigo won the 5G Games Experience award in the previous report, this time Movistar and Tigo share the award with statistically tied scores of 71.6-71.7 points on a 100-point scale, leading by around six points over third-placed Claro, which scored 67.9 points. Since the last report, Claro’s score has increased by two points, Tigo’s has decreased by two points, and Movistar’s has not changed a significant amount. Claro, Movistar and Tigo are rated Fair (65-75). A Fair (65-75) rating indicates an ‘average’ experience where the game is generally responsive and most users feel in control, although the majority notice a delay between their actions and in-game outcomes; a Poor (40-65) rating means most users find the experience unacceptable, with delayed gameplay feedback and many users feeling a lack of controllability.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

Learn more

National Analysis

Movistar retains the 5G Download Speed award outright with a score of 248.0Mbps, leading second-placed Tigo on 240.6Mbps by 7Mbps, while Claro ranks third with 164.8Mbps.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

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National Analysis

Movistar, which won the 5G Upload Speed award in the previous report, retains the award in this report and now wins it outright with 28.4Mbps, leading second-placed Tigo (26.2Mbps) by 2Mbps, while Claro ranks third with 19.4Mbps. Since the last report, upload speeds have declined across all three operators, with Tigo and Movistar each down 6Mbps and Claro down 5Mbps.

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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Regional Analysis

Regional Analysis Summary: Colombia, Mobile Network Experience Report, April 2026

City
5G Video Experience
5G Games Experience
5G Download Speed
5G Upload Speed
Barranquilla
M
M
T
T
M
T
Bogota
C
M
T
M
T
M
T
M
T
Bucaramanga
C
M
T
M
M
T
M
T
Cali
M
T
M
M
T
T
Cartagena
M
M
T
M
T
M
T
Cucuta
M
T
M
M
T
M
T
Medellin
C
M
T
M
T
M
T
Mobile Network Experience Report | April 2026 | © Opensignal Limited
Download Image
Selected region
  • A-I
    • Barranquilla
    • Bogota
    • Bucaramanga
    • Cali
    • Cartagena
    • Cucuta
  • J-R
    • Medellin
5G Video Experience
in Barranquilla
in 0-100 points
Claro
71.6
Movistar
74.6
Tigo
69.1
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5G Games Experience
in Barranquilla
in 0-100 points
Claro
67.4
Movistar
73.0
Tigo
70.4
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5G Download Speed
in Barranquilla
in Mbps
Claro
178.3
Movistar
181.7
Tigo
229.2
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5G Upload Speed
in Barranquilla
in Mbps
Claro
19.6
Movistar
23.4
Tigo
23.6
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5G Video Experience
in Bogota
in 0-100 points
Claro
73.1
Movistar
73.8
Tigo
72.7
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5G Games Experience
in Bogota
in 0-100 points
Claro
69.4
Movistar
71.7
Tigo
71.9
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5G Download Speed
in Bogota
in Mbps
Claro
162.5
Movistar
218.7
Tigo
223.9
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5G Upload Speed
in Bogota
in Mbps
Claro
20.8
Movistar
27.6
Tigo
27.9
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5G Video Experience
in Bucaramanga
in 0-100 points
Claro
72.1
Movistar
73.1
Tigo
67.8
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5G Games Experience
in Bucaramanga
in 0-100 points
Claro
66.0
Movistar
71.9
Tigo
68.2
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5G Download Speed
in Bucaramanga
in Mbps
Claro
187.7
Movistar
265.8
Tigo
256.7
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5G Upload Speed
in Bucaramanga
in Mbps
Claro
15.7
Movistar
30.9
Tigo
29.2
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5G Video Experience
in Cali
in 0-100 points
Claro
73.2
Movistar
75.1
Tigo
73.6
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5G Games Experience
in Cali
in 0-100 points
Claro
68.5
Movistar
73.5
Tigo
71.3
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5G Download Speed
in Cali
in Mbps
Claro
152.1
Movistar
308.3
Tigo
302.4
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5G Upload Speed
in Cali
in Mbps
Claro
14.5
Movistar
34.8
Tigo
39.5
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5G Video Experience
in Cartagena
in 0-100 points
Claro
72.3
Movistar
74.9
Tigo
65.9
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5G Games Experience
in Cartagena
in 0-100 points
Claro
69.0
Movistar
73.5
Tigo
72.8
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5G Download Speed
in Cartagena
in Mbps
Claro
174.2
Movistar
239.7
Tigo
249.9
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5G Upload Speed
in Cartagena
in Mbps
Claro
19.2
Movistar
26.3
Tigo
23.4
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5G Video Experience
in Cucuta
in 0-100 points
Claro
72.1
Movistar
75.6
Tigo
64.6
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5G Games Experience
in Cucuta
in 0-100 points
Claro
68.4
Movistar
72.0
Tigo
69.0
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5G Download Speed
in Cucuta
in Mbps
Claro
150.8
Movistar
271.6
Tigo
260.2
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5G Upload Speed
in Cucuta
in Mbps
Claro
16.6
Movistar
33.9
Tigo
31.8
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5G Video Experience
in Medellin
in 0-100 points
Claro
73.8
Movistar
73.2
Tigo
69.3
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5G Games Experience
in Medellin
in 0-100 points
Claro
66.3
Movistar
68.2
Tigo
71.2
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5G Download Speed
in Medellin
in Mbps
Claro
167.0
Movistar
196.1
Tigo
201.5
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5G Upload Speed
in Medellin
in Mbps
Claro
20.3
Movistar
22.9
Tigo
21.3
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Coverage Experience
5G Coverage Experience
Time on Network
Time on 5G
5G Availability
Coverage Experience
in 0-10 points
Claro
8.3
MovilPT WOM
2.6
Movistar
4.1
Tigo
4.3
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Coverage Experience
in 0-10 points
Claro
0.7
Movistar
0.2
Tigo
0.2
00.511.52
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Time on Network
% of time
Claro
97.5
MovilPT WOM
98.0
Movistar
98.8
Tigo
98.6
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Time on 5G
% of time
Claro
24.6
Movistar
8.4
Tigo
11.8
06.51319.526
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
Claro
26.1
Movistar
12.5
Tigo
15.1
07.51522.530
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Claro retains the Coverage Experience award outright again with a score of 8.3 points on a 10-point scale, leading second-placed Tigo by four points (Tigo scores 4.3 points). Movistar ranks third with 4.1 points, while MovilPT WOM comes fourth with 2.6 points. Since the previous report, Tigo’s and Movistar’s scores have each increased by less than one point, while Claro’s and MovilPT WOM’s scores have not changed a significant amount.

Definitions

The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.

Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.

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National Analysis

Claro wins the 5G Coverage Experience award outright in this report, scoring 0.7 points on a 10-point scale and leading second-placed Tigo, which scores 0.2 points, by less than one point. Movistar ranks third with 0.2 points.

Definitions

The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.

Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.

5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Learn more

National Analysis

After Tigo won the Time on Network award in the previous report, Movistar takes the award outright this time with a score of 98.8%, leading second-placed Tigo by just 0.2 percentage points (98.6%). MovilPT WOM ranks third on 98%, while Claro places fourth with 97.5%. Since the last report, Movistar’s score has risen by two percentage points and Claro’s by one percentage point, while Tigo’s and MovilPT WOM’s scores have not changed a significant amount. Prior to Q4 2025, Time on Network was referred to as Availability in Opensignal reports.

Definitions

Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Time on Network shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

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National Analysis

Claro wins the Time on 5G award outright with a score of 24.6%, leading second-placed Tigo by 13 percentage points (11.8%). Movistar ranks third with 8.4%. Since the last report, Claro’s score has increased by 11 percentage points, Tigo’s by 10 percentage points, and Movistar’s by seven percentage points. Time on 5G measures the percentage of time users with a 5G device are actively connected to a 5G network bearer, indicating how often data traffic is actually carried over 5G rather than 4G. Prior to Q4 2025, Time on 5G was referred to as 5G Availability in Opensignal reports.

Definitions

Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Time on 5G shows the proportion of time Opensignal users with a 5G device and a 5G subscription utilised an active 5G connection.

Learn more

National Analysis

Claro wins the 5G Availability award outright with a score of 26.1%, leading second-placed Tigo by 11 percentage points (15.1%). Movistar ranks third with 12.5%. 5G Availability measures the percentage of time users with a 5G device and subscription detect a 5G signal, regardless of whether their data traffic is actively using 5G or remains anchored on 4G. The 5G Availability metric’s definition was updated in Q4 2025 as part of refinement of our metric framework.

Definitions

Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was used.

Learn more

Regional Analysis

Regional Analysis Summary: Colombia, Mobile Network Experience Report, April 2026

City
Time on Network
Time on 5G
5G Availability
Barranquilla
M
C
C
Bogota
M
C
C
Bucaramanga
C
M
M
C
C
Cali
M
T
C
C
Cartagena
C
M
T
C
C
Cucuta
M
T
C
C
Medellin
M
T
C
C
Mobile Network Experience Report | April 2026 | © Opensignal Limited
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Selected region
  • A-I
    • Barranquilla
    • Bogota
    • Bucaramanga
    • Cali
    • Cartagena
    • Cucuta
  • J-R
    • Medellin
Time on Network
in Barranquilla
% of time
Claro
99.0
MovilPT WOM
98.2
Movistar
99.5
Tigo
99.2
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Time on 5G
in Barranquilla
% of time
Claro
28.0
Movistar
7.2
Tigo
11.4
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5G Availability
in Barranquilla
% of time
Claro
29.5
Movistar
10.2
Tigo
13.9
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Time on Network
in Bogota
% of time
Claro
98.7
MovilPT WOM
98.9
Movistar
99.2
Tigo
98.9
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Time on 5G
in Bogota
% of time
Claro
36.7
Movistar
12.9
Tigo
18.2
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5G Availability
in Bogota
% of time
Claro
38.7
Movistar
17.8
Tigo
22.7
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Time on Network
in Bucaramanga
% of time
Claro
98.9
MovilPT WOM
98.5
Movistar
99.1
Tigo
98.3
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Time on 5G
in Bucaramanga
% of time
Claro
39.5
Movistar
11.6
Tigo
15.8
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5G Availability
in Bucaramanga
% of time
Claro
41.3
Movistar
17.3
Tigo
19.2
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Time on Network
in Cali
% of time
Claro
98.8
MovilPT WOM
98.8
Movistar
99.2
Tigo
99.0
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Time on 5G
in Cali
% of time
Claro
33.8
Movistar
6.0
Tigo
9.6
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5G Availability
in Cali
% of time
Claro
35.4
Movistar
8.4
Tigo
11.7
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Time on Network
in Cartagena
% of time
Claro
98.5
MovilPT WOM
98.0
Movistar
99.0
Tigo
98.7
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Time on 5G
in Cartagena
% of time
Claro
25.0
Movistar
7.1
Tigo
10.2
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5G Availability
in Cartagena
% of time
Claro
26.3
Movistar
11.3
Tigo
11.6
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Time on Network
in Cucuta
% of time
Claro
98.6
MovilPT WOM
97.7
Movistar
99.2
Tigo
98.7
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Time on 5G
in Cucuta
% of time
Claro
37.5
Movistar
10.7
Tigo
11.8
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5G Availability
in Cucuta
% of time
Claro
39.1
Movistar
14.8
Tigo
13.8
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Time on Network
in Medellin
% of time
Claro
98.4
MovilPT WOM
98.3
Movistar
99.0
Tigo
99.1
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Time on 5G
in Medellin
% of time
Claro
27.3
Movistar
12.6
Tigo
14.2
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5G Availability
in Medellin
% of time
Claro
29.0
Movistar
16.3
Tigo
17.9
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Consistent Quality
Reliability Experience
Consistent Quality
% of tests
Claro
53.3
MovilPT WOM
53.2
Movistar
55.4
Tigo
52.0
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Reliability Experience
100-1000 points
Claro
754
MovilPT WOM
787
Movistar
797
Tigo
786
100275450625800
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

In the previous report, MovilPT WOM won the Consistent Quality award, but in this report Movistar takes the award outright with a score of 55.4%, leading by around two percentage points over second-placed Claro and MovilPT WOM, whose scores are statistically tied at 53.2-53.3%; Tigo ranks fourth with 52%. Since the last report, Claro has improved the most, increasing its score by 12 percentage points, while Tigo and Movistar have each risen by 10 percentage points and MovilPT WOM by five percentage points. This metric measures whether the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices, assessing experience indicators including download speed, upload speed, latency, jitter, packet loss, and time to first byte.

Definitions

Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.

We combine different experience indicators such as download throughput, upload throughput, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.

To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.

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National Analysis

Movistar takes the Reliability award outright in this report with a score of 797 points on a 100-1000 point scale, leading by around 10 points over second-placed Tigo and MovilPT WOM, whose scores are statistically tied at 786-787 points. Claro places fourth with 754 points. Since the previous report, Claro’s score has increased by 71 points, Movistar’s by 46 points and Tigo’s by 12 points, while MovilPT WOM’s score hasn’t changed a significant amount. Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete (basic) tasks on operators’ networks, based on % time connected (the proportion of time Opensignal users can successfully connect to a mobile network), Data Connectivity (the proportion of time when the network is available and the device can connect to the internet), Task completion (whether tasks initiated by the user’s device are completed) and Sufficiency (the probability that (basic) tasks will be executed sufficiently well for the user).

Definitions

Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.

Learn more

Regional Analysis

Regional Analysis Summary: Colombia, Mobile Network Experience Report, April 2026

City
Consistent Quality
Reliability Experience
Barranquilla
C
M
T
Bogota
C
M
T
Bucaramanga
M
M
Cali
M
M
Cartagena
C
T
M
T
Cucuta
M
M
Medellin
C
M
M
Mobile Network Experience Report | April 2026 | © Opensignal Limited
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Selected region
  • A-I
    • Barranquilla
    • Bogota
    • Bucaramanga
    • Cali
    • Cartagena
    • Cucuta
  • J-R
    • Medellin
Consistent Quality
in Barranquilla
% of tests
Claro
55.3
MovilPT WOM
49.3
Movistar
55.3
Tigo
53.4
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Reliability Experience
in Barranquilla
100-1000 points
Claro
769
MovilPT WOM
778
Movistar
792
Tigo
826
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Consistent Quality
in Bogota
% of tests
Claro
61.2
MovilPT WOM
58.9
Movistar
59.3
Tigo
60.6
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Reliability Experience
in Bogota
100-1000 points
Claro
816
MovilPT WOM
845
Movistar
829
Tigo
850
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Consistent Quality
in Bucaramanga
% of tests
Claro
51.2
MovilPT WOM
49.0
Movistar
62.7
Tigo
53.8
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Reliability Experience
in Bucaramanga
100-1000 points
Claro
740
MovilPT WOM
763
Movistar
879
Tigo
800
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Consistent Quality
in Cali
% of tests
Claro
62.0
MovilPT WOM
58.5
Movistar
63.1
Tigo
61.0
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Reliability Experience
in Cali
100-1000 points
Claro
792
MovilPT WOM
831
Movistar
858
Tigo
826
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Consistent Quality
in Cartagena
% of tests
Claro
52.5
MovilPT WOM
50.0
Movistar
50.8
Tigo
51.9
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Reliability Experience
in Cartagena
100-1000 points
Claro
787
MovilPT WOM
754
Movistar
805
Tigo
817
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Consistent Quality
in Cucuta
% of tests
Claro
55.1
MovilPT WOM
48.5
Movistar
66.0
Tigo
61.1
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Reliability Experience
in Cucuta
100-1000 points
Claro
781
MovilPT WOM
715
Movistar
896
Tigo
829
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Consistent Quality
in Medellin
% of tests
Claro
59.2
MovilPT WOM
60.1
Movistar
50.1
Tigo
50.9
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Reliability Experience
in Medellin
100-1000 points
Claro
811
MovilPT WOM
858
Movistar
778
Tigo
809
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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.

About Opensignal

Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.

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