Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Movistar wins the Reliability Experience award outright in April 2026, taking the lead from MovilPT WOM, which held the title in the April 2025 report. This shift highlights a notable change in Colombia’s competitive landscape, with Movistar strengthening its position through improved network stability and performance. In addition, Movistar overtakes MovilPT WOM in the Consistent Quality category, securing this award as a sole winner while delivering a dependable user experience across the country.
Claro secures four out of five sole wins in the Coverage category, reinforcing its leadership in nationwide reach. Our Claro users enjoy the best overall and 5G coverage experience across Colombia, reflecting the operator’s strong network availability. In the Coverage Experience award, Claro scores 8.3 on a 10-point scale, placing it well ahead of its competitors, with second-placed Tigo trailing by a significant four-point margin.
Movistar wins or ties across all 5G Experience awards, demonstrating its strong 5G performance in Colombia. It shares the 5G Games Experience award with Tigo, while standing out as the sole winner of 5G Download Speed, 5G Upload Speed and 5G Video Experience. Movistar leads the 5G Download Speed award with a score of 248 Mbps and tops the 5G Upload Speed category with 28.4 Mbps.
MovilPT WOM continues to be the sole winner of the Games Experience award in Colombia, maintaining its leadership in this category. With a score of 54.2 on a 100-point scale, MovilPT WOM has further strengthened its position, improving by two points compared to the previous report.
In the April 2026 report, Movistar secured the highest number of awards overall, winning nine in total, eight outright and one jointly. Claro follows with five sole wins, reinforcing its strong performance, particularly in coverage. Meanwhile, MovilPT WOM earns one sole win, while Tigo claims a single joint win.
Colombia is experiencing sustained growth in mobile connectivity. According to a report by the Ministry of Information and Communications Technologies (MinTIC), the country now has 7 million 5G users — surpassing 3G adoption. While 4G remains the dominant technology, 5G is the fastest-growing, with adoption rising by 15.6% between Q2 and Q3 2025, outpacing all other generations. This rapid expansion underscores Colombia’s continued progress in digital inclusion, supported by significant investment, including the allocation of $2.8 trillion to further expand network coverage.
As Colombia continues to bridge the digital inclusion gap, Claro has expanded its 5G footprint by activating 5G technologies in Leticia and the Archipiélago de San Andrés. This expansion brings Claro’s 5G presence to 59 cities nationwide, including remote regions across the Amazon and Caribbean. Claro’s President, Rodrigo de Gusmao, emphasized the operator’s commitment to delivering cutting-edge connectivity not only in major urban centers but also in underserved rural areas, where access is critical for development. Claro now operates more than 2,200 active 5G base stations, which carry over 16% of its total traffic, reinforcing its leadership in both network scale and usage.
A major shift in Colombia’s telecommunications market took place in February 2026, when Millicom, the parent company of Tigo, formally consolidated a merger with Telefónica, owner of Movistar. As part of this agreement, Tigo assumes operational control of Movistar in Colombia, effectively bringing together two previously competing operators. While there are no immediate changes to customer plans, services, or benefits, the combined entity is expected to focus on integrating networks and infrastructure, with a strong emphasis on expanding 5G and developing converged offerings that bundle mobile and fixed broadband services. This move is widely seen as an opportunity to accelerate network modernization and strengthen Colombia’s overall digital infrastructure.
MovilPT, previously known as WOM Colombia, is now in the process of rebranding following the expiry of its license agreement with WOM Chile. In the context of this report, we will refer to them as “MovilPT WOM” to ensure clarity as the rebranding is still in progress.
In this report we examine the mobile network experience of the four main mobile network operators in Colombia — Claro, Movistar, Tigo and MovilPT WOM — over a period of 90 days starting on January 1, 2026, and ending on March 31, 2026, to see how they fared.
In the previous report, Claro and MovilPT WOM shared the Video Experience award, but in this report Movistar takes the award outright with 59.0 points on a 100-point scale, edging second-placed Claro by one point (58.4). MovilPT WOM ranks third with 57.0 points, while Tigo comes fourth on 49.3. Since the last report, Movistar’s score has risen by nine points, Claro’s and Tigo’s by five points each, and MovilPT WOM’s by three points. Claro and Movistar now sit in the Good (58-68) category, meaning users are typically able to stream video at 720p or better with satisfactory loading times and little stalling, while MovilPT WOM and Tigo are one tier lower in Fair (48-58), where users can still stream at 720p or better with satisfactory loading times but experience substantial stalling. Video Experience scores account for adaptive bitrate streaming (ABR), enabling Opensignal to reflect real user video experience including streams up to 4K quality.
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
MovilPT WOM retains the Games Experience award from the previous report, winning outright this time with 54.2 points on a 100-point scale. Claro and Movistar are statistically tied for second place with scores of 52.8–53.1 points, around one point behind MovilPT WOM, while Tigo ranks fourth with 51.0 points. Since the last report, Movistar’s score has increased by seven points, Claro’s by three points, MovilPT WOM’s by two points, and Tigo’s by one point. All operators remain in the Poor (40–65) category, meaning most users find the experience unacceptable, with delays in gameplay, a lack of immediate feedback on actions, and many users feeling a lack of controllability.
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
Claro retains the Download Speed Experience award outright with a score of 32.7Mbps, leading second-placed Movistar by 9Mbps (24.2Mbps). Tigo ranks third with 23.5Mbps, while MovilPT WOM comes fourth with 14.3Mbps. Since the last report, download speed scores have increased for all operators: Claro by 13Mbps, Movistar by 12Mbps, Tigo by 8Mbps, and MovilPT WOM by 2Mbps.
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
Claro won the Upload Speed Experience award in the previous report, but in this report Movistar takes the award outright with 10.5Mbps, leading second-placed Tigo (9.5Mbps) by 1Mbps. Claro ranks third with 9.1Mbps, while MovilPT WOM comes fourth with 7.6Mbps. Since the last report, Tigo’s score has increased by 3Mbps and Movistar’s by 2Mbps; Claro’s score has increased by less than 1Mbps, while MovilPT WOM’s score has decreased by less than 1Mbps.
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
Movistar won the 5G Video Experience award in the previous report, and retains its title this year with a score of 74.2 on a 100-point scale and leading second-placed Claro (72.6 points) by around one point. Tigo ranks third with 71.1 points. Since the last report, all operators place in the Very Good (68-78) category, meaning users are generally able to stream video at 1080p or better with satisfactory loading times and little stalling. These 5G Video Experience scores account for adaptive bitrate streaming (ABR), which enables Opensignal to reflect real user video experience, including streams up to 4K quality.
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
After Tigo won the 5G Games Experience award in the previous report, this time Movistar and Tigo share the award with statistically tied scores of 71.6-71.7 points on a 100-point scale, leading by around six points over third-placed Claro, which scored 67.9 points. Since the last report, Claro’s score has increased by two points, Tigo’s has decreased by two points, and Movistar’s has not changed a significant amount. Claro, Movistar and Tigo are rated Fair (65-75). A Fair (65-75) rating indicates an ‘average’ experience where the game is generally responsive and most users feel in control, although the majority notice a delay between their actions and in-game outcomes; a Poor (40-65) rating means most users find the experience unacceptable, with delayed gameplay feedback and many users feeling a lack of controllability.
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
Movistar retains the 5G Download Speed award outright with a score of 248.0Mbps, leading second-placed Tigo on 240.6Mbps by 7Mbps, while Claro ranks third with 164.8Mbps.
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
Movistar, which won the 5G Upload Speed award in the previous report, retains the award in this report and now wins it outright with 28.4Mbps, leading second-placed Tigo (26.2Mbps) by 2Mbps, while Claro ranks third with 19.4Mbps. Since the last report, upload speeds have declined across all three operators, with Tigo and Movistar each down 6Mbps and Claro down 5Mbps.
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Claro retains the Coverage Experience award outright again with a score of 8.3 points on a 10-point scale, leading second-placed Tigo by four points (Tigo scores 4.3 points). Movistar ranks third with 4.1 points, while MovilPT WOM comes fourth with 2.6 points. Since the previous report, Tigo’s and Movistar’s scores have each increased by less than one point, while Claro’s and MovilPT WOM’s scores have not changed a significant amount.
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
Claro wins the 5G Coverage Experience award outright in this report, scoring 0.7 points on a 10-point scale and leading second-placed Tigo, which scores 0.2 points, by less than one point. Movistar ranks third with 0.2 points.
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
After Tigo won the Time on Network award in the previous report, Movistar takes the award outright this time with a score of 98.8%, leading second-placed Tigo by just 0.2 percentage points (98.6%). MovilPT WOM ranks third on 98%, while Claro places fourth with 97.5%. Since the last report, Movistar’s score has risen by two percentage points and Claro’s by one percentage point, while Tigo’s and MovilPT WOM’s scores have not changed a significant amount. Prior to Q4 2025, Time on Network was referred to as Availability in Opensignal reports.
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on Network shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Claro wins the Time on 5G award outright with a score of 24.6%, leading second-placed Tigo by 13 percentage points (11.8%). Movistar ranks third with 8.4%. Since the last report, Claro’s score has increased by 11 percentage points, Tigo’s by 10 percentage points, and Movistar’s by seven percentage points. Time on 5G measures the percentage of time users with a 5G device are actively connected to a 5G network bearer, indicating how often data traffic is actually carried over 5G rather than 4G. Prior to Q4 2025, Time on 5G was referred to as 5G Availability in Opensignal reports.
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on 5G shows the proportion of time Opensignal users with a 5G device and a 5G subscription utilised an active 5G connection.
Claro wins the 5G Availability award outright with a score of 26.1%, leading second-placed Tigo by 11 percentage points (15.1%). Movistar ranks third with 12.5%. 5G Availability measures the percentage of time users with a 5G device and subscription detect a 5G signal, regardless of whether their data traffic is actively using 5G or remains anchored on 4G. The 5G Availability metric’s definition was updated in Q4 2025 as part of refinement of our metric framework.
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was used.
In the previous report, MovilPT WOM won the Consistent Quality award, but in this report Movistar takes the award outright with a score of 55.4%, leading by around two percentage points over second-placed Claro and MovilPT WOM, whose scores are statistically tied at 53.2-53.3%; Tigo ranks fourth with 52%. Since the last report, Claro has improved the most, increasing its score by 12 percentage points, while Tigo and Movistar have each risen by 10 percentage points and MovilPT WOM by five percentage points. This metric measures whether the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices, assessing experience indicators including download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download throughput, upload throughput, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
Movistar takes the Reliability award outright in this report with a score of 797 points on a 100-1000 point scale, leading by around 10 points over second-placed Tigo and MovilPT WOM, whose scores are statistically tied at 786-787 points. Claro places fourth with 754 points. Since the previous report, Claro’s score has increased by 71 points, Movistar’s by 46 points and Tigo’s by 12 points, while MovilPT WOM’s score hasn’t changed a significant amount. Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete (basic) tasks on operators’ networks, based on % time connected (the proportion of time Opensignal users can successfully connect to a mobile network), Data Connectivity (the proportion of time when the network is available and the device can connect to the internet), Task completion (whether tasks initiated by the user’s device are completed) and Sufficiency (the probability that (basic) tasks will be executed sufficiently well for the user).
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience