Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Bouygues wins 12 out of 17 awards with four outright and eight joint wins. Bouygues’ outright wins include 5G Coverage Experience, Consistent Quality and Video Experience. Only 5G Coverage Experience was a repeat win from last year’s November 2024 Mobile Experience Awards.
Free Mobile wins the Time on 5G award with its 5G users spending 22.2% of the time on 5G. Free Mobile leads by more than three percentage points over second-place Orange. SFR was the previous winner of this award.
Orange is the outright winner in both Download Speed Experience and 5G Download Speed Experience. Orange has a Download Speed Experience score of 83.8 Mbps and a lead of almost 10 Mbps over second-place Bouygues. Orange has a 5G Download Speed Experience score of 273.4 Mbps and a lead of almost 50 Mbps over second-place SFR. Orange is also a joint winner in Upload Speed Experience and 5G Upload Speed Experience.
Bouygues and Orange tie for the coveted Reliability Experience award with statistically tied scores of 925 on a 100-1000 point scale. SFR and Free Mobile are close behind with scores of 909 and 908 respectively.
Bouygues wins the 5G Coverage Experience award with a score of 4.8 on a 0-10 point scale. This award was closely contested as all providers scored between a four and a five on a 0-10 point scale. Orange wins Coverage Experience with a 9.3 on a 10-point scale. This award was also close, with the lowest score awarded being an 8.6, less than one point behind the winning score.
The November 2025 France Mobile Experience Awards saw a seat change in the dominant award winner when compared to the previous year’s results. In the previous report Orange not only won ten of fourteen possible awards, but won them all outright, and also secured the Best Network award. Fast forward to November 2025 and Bouygues is now the most awarded operator, winning 12 out of 17 awards. Orange still delivered a strong performance, with eight wins overall.
France has an advanced and competitive mobile market, served by four total national networks. All four operators launched 5G Non-Standalone (NSA) in 2020, but strategic divergence has emerged since then. Free became the first network to deploy 5G Standalone (SA) on the national level, leveraging the group’s strong cash flow strong cash flow to accelerate investment while keeping retail prices competitive.
Competitive intensity has also been influenced by ongoing consolidation interest surrounding SFR. The operator continues to carry substantial debt and, as a result, has engaged in selective divestments, including planned tower asset sales. Bouygues, Orange and Iliad jointly submitted a €17 billion bid to acquire major SFR assets from Altice France, aiming to stabilise the market structure and gain economies of scale. Although the initial offer was rejected, industry sentiment suggests that negotiations may resume, as Altice seeks long-term solutions to its financial constraints. Any successful transaction would require European Commission approval and could reduce the market from four networks to three — a shift that would lower competitive fragmentation but increase regulatory scrutiny around pricing power, spectrum concentration and rural coverage obligations.
For users, these structural changes could have diverging impacts. Increased consolidation may boost long-term investment capacity, particularly in 5G SA deployment and rural expansion, but could also reduce differentiation in a market historically defined by aggressive pricing and innovation.
In this report we examine the mobile network experience of the four main mobile network operators in France — Bouygues, Free Mobile, Orange and SFR — over a period of 90 days starting on August 1, 2025, and ending on October 29, 2025, to see how they fared.
In the previous report, the award was won by Orange. Bouygues now wins the Video Experience award outright with a score of 71 points on a 100-point scale and a lead of around one point over second-placed Orange's and SFR's statistically tied scores of 70.2-70.3 points. Free Mobile comes fourth with a score of 68.4 points.
Bouygues, Free Mobile and SFR all improved their scores by two points each. Orange improved its score by one point since the previous report.
All operators place in the Very Good (68-78) category.
A Very Good (68-78) rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
SFR and Bouygues again claim the Games Experience award jointly with statistically tied scores of 74.5-74.7 points on a 100-point scale and a lead of around one point over third-placed Free Mobile's 73.7 points. Orange comes fourth with a score of 72.2 points.
Bouygues, Free Mobile and SFR all improved their scores by eight points each. Orange improved its score by seven points since the previous report.
All operators place in the Fair (65-75) category.
A Fair (65-75) rating means that users find the experience to be ‘average’. In most cases the game is responsive to the actions of the player with most users feeling like they have control over the game. The majority of players notice a delay between their actions and the outcomes in the game.
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
In the previous report, the award was won by SFR and Bouygues jointly. Bouygues now wins the Voice App Experience award outright with a score of 79.5 points on a 100-point scale and a lead of less than one point over second-placed SFR's 79.2 points. Orange and Free Mobile share third place with statistically tied scores of 78.4-78.5 points.
All operators improved their scores by three points.
All operators place in the Acceptable (74-80) category.
An Acceptable (74-80) rating means that some users are satisfied. Perceptible call quality impairments are experienced by some users. Clicking sounds of short duration or distortion are heard, and/or the volume may not be sufficiently loud. Listeners are generally able to comprehend without repetition.
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
Orange again wins the Download Speed Experience award outright with a score of 83.8Mbps and a lead of 11Mbps over second-placed Bouygues' 72.4Mbps. SFR comes third with a score of 69.8Mbps while Free Mobile comes fourth with a score of 64Mbps.
Bouygues' score has improved by 11Mbps while first-place Orange's score has increased by 5Mbps. Free Mobile's score has increased by 4Mbps while SFR managed to raise its score by 2Mbps.
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
In the previous report, the award was won outright by Orange but Orange and Bouygues now share the Upload Speed Experience award jointly with identical scores of 9.8Mbps and a lead of less than one Mbps over third-placed SFR's 9.5Mbps. Free Mobile finishes fourth with a score of 7.7Mbps.
Bouygues, SFR and Orange all improved their score by one point over the last year.
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
In the previous report, the award was won by Orange. Orange and Bouygues win the 5G Video Experience award jointly with statistically tied scores of 76.5-76.7 points on a 100-point scale and a lead of around one point over third-placed SFR's and Free Mobile's statistically tied scores of 75.8-76 points.
All operators place in the Very Good (68-78) category.
A Very Good (68-78) rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In the previous report, the award was won by Orange. Orange and Bouygues win the 5G Games Experience award jointly with statistically tied scores of 83.1-83.6 points on a 100-point scale and a lead of around one point over third-placed SFR's and Free Mobile's identical scores of 82.7 points.
Free Mobile's score has increased by six points while Bouygues and SFR saw improvements of five points. Orange's score has increased by four points.
All operators place in the Good (75-85) category.
A Good (75-85) rating means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
In the previous report, the award was won by Free Mobile. Free Mobile and Bouygues now win the 5G Voice App Experience award jointly with identical scores of 82.7 points on a 100-point scale and a lead of around one point over third-placed Orange's and SFR's statistically tied scores of 82-82.2 points.
All operators improved their scores by two points.
All operators place in the Good (80-87) category.
A Good (80-87) rating means that many users are satisfied. Minor quality impairments are experienced by some users. Sometimes the background is not quite clear, it could be either hazy or not loud enough. Clicking sounds or distortion are very rarely present.
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
Orange again wins the 5G Download Speed award outright with a score of 273.4Mbps and a lead of 50Mbps over second-placed SFR's 223.8Mbps. Bouygues comes third with a score of 214.2Mbps. Free Mobile comes fourth with a score of 169.3Mbps.
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
In the previous report, the award was won outright by Orange but in this report there is a three-way tie. Orange, SFR and Bouygues win the 5G Upload Speed award jointly with statistically tied scores of 19.7-20Mbps and a lead of around 4Mbps over fourth-placed Free Mobile's 15.4Mbps.
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Orange again wins the Coverage Experience award outright with a score of 9.3 points on a 10-point scale and a lead of less than one point over second-placed SFR's 9.1 points. Bouygues comes third with a score of 8.8 points. Free Mobile comes fourth with a score of 8.6 points.
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
In the previous report, the award was won by Bouygues. Bouygues wins the 5G Coverage Experience award outright with a score of 4.8 points on a 10-point scale and a lead of less than one point over second-placed SFR's 4.6 points. Free Mobile comes third with a score of 4.5 points. Orange comes fourth with a score of 4.2 points.
Orange's score has increased by one point. SFR's score has increased by one point.
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
In the previous report, the award was won by Free Mobile. Free Mobile and Bouygues now share the Time on Network award with identical scores of 98.6% and a lead of less than one percentage point over third-placed Orange's and SFR's identical scores of 98.3%.
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on Network shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Free Mobile takes the Time on 5G award outright from previous winner SFR with a score of 22.2% and a lead of around four percentage points over second-placed Orange's and SFR's statistically tied scores of 18.4-18.8%. Bouygues comes fourth with a score of 16.8%.
Free Mobile's score has increased by seven percentage points. Orange's score has increased by three percentage points. Bouygues' score has increased by one percentage point.
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on 5G shows the proportion of time Opensignal users with a 5G device and a 5G subscription utilised an active 5G connection.
Free Mobile wins the 5G Availability award with a score of 78.8%. Bouygues takes second place with a score of 71.1% while SFR finishes in third with a score of 67%. Orange brings up the rear with a score of 61.5%.
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was used.
In the previous report, the award was won by Orange. Bouygues now claims the Consistent Quality award outright with a score of 79% and a lead of two percentage points over second-placed Orange's 77%. SFR comes third with a score of 76.5%. Free Mobile comes fourth with a score of 73.7%.
This metric measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices. It assesses a number of experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download throughput, upload throughput, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
In the previous report, the award was won by Orange. Orange and Bouygues win the Reliability Experience award jointly with identical scores of 925 points on a 100-1000 point scale and a lead of around 16 points over third-placed SFR's and Free Mobile's statistically tied scores of 908-909 points.
SFR, Bouygues and Free Mobile all improved their score by more than 25 points. Orange's score has increased by 18 points.
Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete (basic) tasks on operators’ networks. It consists of the following components:
% time connected — The proportion of time Opensignal users can successfully connect to a mobile network
Data Connectivity — the proportion of time when the network is available and the device can connect to the internet
Task completion — whether tasks initiated by the user’s device are completed
Sufficiency — The probability that (basic) tasks will be executed sufficiently well for the user
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience