Italy
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Italy
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Vodafone again wins most awards for mobile experience in Italy
Vodafone once again emerges as the most awarded operator in Italy, retaining its leading position for the second consecutive year. As in the previous report, Vodafone also claims Opensignal’s Reliability Experience award, topping the rankings with a score of 914 points on a 100–1000 point scale — just three points ahead of second-placed Iliad. The Reliability Experience metric reflects how consistently users can connect to mobile networks and complete everyday tasks.
WindTre leads on 5G Coverage Experience and Time on 5G
WindTre stands out for our 5G coverage metrics. It wins the 5G Coverage Experience award jointly with Fastweb, both achieving a score of 7.2 points on a 10-point scale, indicating strong availability of 5G in places where users live, work and travel. WindTre also takes the Time on 5G award, with its users spending 28% of their time actively connected to a 5G network — the highest share among Italian operators. WindTre also wins our revised 5G Availability award, which shows that users of the network are spending 85.6% of time with access to a 5G signal, regardless of whether it is utilized or not.
TIM takes top spot for Consistent Quality, games and video streaming
TIM takes the top spot for Consistent Quality award with 79.2%, representing the share of time our users on the network experienced uninterrupted connection for most common smartphone application requirements. Beyond consistency, TIM also wins for experience with on-demand video and gaming, winning the Video Experience award with a score of 69.5 points and Games Experience with 75.6 points on the respective 100-point scales.
Vodafone remains Italy’s speed leader overall and on 5G
Vodafone wins three of Opensignal’s speed awards outright and shares the fourth. Vodafone tops Download Speed Experience with 63.8Mbps and Upload Speed Experience with 11.2Mbps, ahead of second-placed Fastweb by 6Mbps and less than one Mbps in these categories respectively. On 5G, Vodafone wins the 5G Download Speed award with 216.3Mbps, beating Fastweb by 20Mbps.
Mobile Experience Awards
Market Overview
Vodafone collects the most awards in this report, winning nine of the 16 awards in total — seven outright and sharing a further two. TIM follows with four awards overall, comprising three outright wins and one shared award. WindTre, Iliad and Fastweb all win three or fewer recognitions.
The biggest structural change in the Italian mobile market since our last report is the completion of Swisscom’s acquisition of Vodafone Italia on December 31, 2024 and the creation of the converged operator Fastweb+Vodafone. The combined group continues to sell services through the Fastweb and Vodafone commercial brands, and we are keeping the two mobile networks separate in our reporting for now. From a network experience perspective, Vodafone’s continued leadership across speed, voice and reliability metrics highlights the strength of its infrastructure. Looking ahead, plans to migrate Fastweb mobile customers onto Vodafone Italia’s network during 2025 could progressively influence competitive dynamics and user experience outcomes on the combined entity.
That consolidation was cleared by Italy’s antitrust authority (AGCM) with competition safeguards focused on fixed-network retail and wholesale dynamics. In addition to the Fastweb+Vodafone deal, consolidation remains a live theme in Italy. In late October 2025, it was reported that CK Hutchison is exploring a potential tie-up between WindTre and Iliad’s Italian operations — a move that, if realised, could have meaningful implications for coverage, scale and competitive balance in both 4G and 5G experience metrics.
Against that backdrop, operators continue to emphasise network differentiation and higher-value 5G use cases as core strategic priorities. WindTre has positioned itself around 5G Standalone (5G SA) capabilities to enable network slicing for tailored performance and reliability, and enterprise digital transformation — built in collaboration with Ericsson. This strategic focus aligns with WindTre’s continued leadership in metrics that reflect 5G engagement, including Time on 5G and strong results for 5G Coverage Experience.
TIM announced a strategic agreement with Nokia in November 2025 to expand and modernize its 5G network, with an emphasis on more stable connections and improved performance, building on its network’s strength reflected in Consistent Quality leadership. Iliad, meanwhile, continues to focus on expanding its own infrastructure, reporting that at end-2024 its 5G network was available in over 7,000 municipalities.
WindTre’s prominent network modernization efforts included phased 3G sunsetting. After starting the process in 2024, the operator remains in the process of switching off the remaining 3G layer on 900 MHz. In a recent development, AGCOM has given a preliminary indication that it will extend existing 5G spectrum rights to avoid a fresh auction, with further consultation expected in 2026 — a decision that could support continued investment and more predictable long-term network planning.
In this report we examine the mobile network experience of the five main mobile network operators in Italy — Fastweb, Iliad, TIM, Vodafone and WindTre — over a period of 90 days starting on September 1, 2025, and ending on November 29, 2025, to see how they fared.
Overall Experience
National Analysis
In this report, the Video Experience award goes to TIM, which takes the top spot with a score of 69.5 points on a 100-point scale. TIM finishes less than one point ahead of second-placed Vodafone, which records a score of 69.1 points. Fastweb and WindTre follow in joint third place with statistically tied scores ranging from 68.3 to 68.6 points.
All operators have improved their Video Experience scores since the previous report. TIM, Fastweb and WindTre each record gains of three points, Vodafone improves by two points, and Iliad increases its score by one point.
Every operator places in the Very Good (68-78) category.
A Very Good (68-78) rating indicates that users are, on average, able to stream video at 1080p or better, with satisfactory loading times and minimal stalling.
Video Experience scores take into account adaptive bitrate streaming (ABR), allowing Opensignal to accurately reflect real-world video experiences, including streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
In this report, TIM takes the Games Experience award outright with a score of 75.6 points on a 100-point scale. TIM leads second-placed Vodafone by one point, with Vodafone recording 74.6 points. Fastweb follows in third place with 73.7 points, ahead of Iliad in fourth with 73.2 points, while WindTre places fifth with 72.2 points.
All operators show strong improvements compared with the previous report. TIM and Fastweb each increase their scores by seven points, while Vodafone, Iliad and WindTre all record gains of five points.
TIM places in the Good (75-85) category, while Vodafone, Fastweb, Iliad and WindTre place one category lower, in Fair (65-75).
A Good (75-85) rating indicates that most users find the gaming experience acceptable, with gameplay that is generally controllable and immediate feedback between actions and in-game outcomes. Most users do not experience noticeable delays. A Fair (65-75) rating reflects an average experience, where games are usually responsive, but many users notice some delay between their actions and what happens on screen.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Like in the previous report, Vodafone wins the Voice App Experience award again, achieving a score of 80 points on a 100-point scale. Vodafone finishes less than one point ahead of Fastweb and Iliad, which share second place with statistically tied scores of 79.6 to 79.7 points. TIM follows in fourth place with 79.4 points, while WindTre ranks fifth with 79.0 points.
All operators record higher scores than in the previous report. Fastweb improves by three points, while Vodafone, TIM, Iliad and WindTre each increase their scores by two points.
Vodafone places in the Good (80-87) category, while Fastweb, TIM, Iliad and WindTre place one category lower, in Acceptable (74-80).
A Good (80-87) rating means that many users are satisfied, with only minor quality impairments for some. Background audio may occasionally sound hazy or slightly quiet, while clicking sounds or distortion are very rare. An Acceptable (74-80) rating indicates that some users are satisfied, but perceptible call quality issues may occur, such as brief clicking sounds, distortion or insufficient volume, although calls generally remain easy to understand.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Like in the previous report, Vodafone retains the Download Speed Experience award with an average download speed of 63.8Mbps. Vodafone leads second-placed Fastweb by over 6Mbps, with Fastweb recording 57.5Mbps. TIM places third with 50.5Mbps, followed closely by WindTre at 49.5Mbps, while Iliad comes fifth with 37.4Mbps.
Download speeds have improved significantly across all operators since the previous report. Fastweb records the largest gain at 17Mbps, followed by Vodafone with a 14Mbps increase. TIM improves by 13Mbps, WindTre by 11Mbps and Iliad by 6Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
Like in the previous report, Vodafone wins the Upload Speed Experience award again, with an average upload speed of 11.2Mbps. Vodafone leads second-placed Fastweb by less than one Mbps, with Fastweb recording 10.9Mbps. TIM places third with 9.9Mbps, followed by WindTre at 9.1Mbps, while Iliad ranks fifth with 7.2Mbps.
Since the previous report, Fastweb records a 2Mbps increase in upload speed, while TIM improves by 1Mbps. In contrast, Vodafone, WindTre and Iliad each see their upload speeds decline by 1Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Regional Analysis
Regional Analysis Summary: Italy, Mobile Network Experience Report, December 2025
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A-H
- Bari
- Bologna
- Brescia
- Catania
- Firenze
- Genova
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I-P
- Messina
- Milano
- Modena
- Napoli
- Padua
- Palermo
- Parma
- Prato
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Q-X
- Roma
- Taranto
- Torino
- Trieste
- Venice
- Verona
in Bari
in Bari
in Bari
in Bari
in Bari
in Bologna
in Bologna
in Bologna
in Bologna
in Bologna
in Brescia
in Brescia
in Brescia
in Brescia
in Brescia
in Catania
in Catania
in Catania
in Catania
in Catania
in Firenze
in Firenze
in Firenze
in Firenze
in Firenze
in Genova
in Genova
in Genova
in Genova
in Genova
in Messina
in Messina
in Messina
in Messina
in Messina
in Milano
in Milano
in Milano
in Milano
in Milano
in Modena
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in Modena
in Napoli
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in Napoli
in Padua
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in Padua
in Padua
in Palermo
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in Parma
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in Prato
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in Roma
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in Taranto
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in Torino
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in Torino
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in Venice
in Venice
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in Venice
in Verona
in Verona
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in Verona
in Verona
5G Experience
National Analysis
In this report, Vodafone takes the 5G Video Experience award outright, achieving a score of 75.7 points on a 100-point scale. Vodafone leads second-placed Fastweb and TIM by around one point, with those operators posting statistically tied scores between 74.9 and 75.0 points. WindTre follows in fourth place with 74.4 points, while Iliad places fifth with 73.6 points.
Since the previous report, Vodafone improves its score by two points and TIM by one point. Iliad’s score decreases by two points, while WindTre sees a one-point decline. Fastweb’s score remains unchanged.
All operators place in the Very Good (68-78) category.
A Very Good (68-78) rating indicates that users are typically able to stream video at 1080p or better, with satisfactory loading times and minimal stalling.
5G Video Experience scores incorporate adaptive bitrate streaming (ABR), enabling Opensignal to reflect real user experiences across a range of video qualities, including streams up to 4K.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
In this report, Vodafone wins the 5G Games Experience award outright with a score of 81.7 points on a 100-point scale. Vodafone leads second-placed TIM and Iliad by around two points, with those operators posting statistically tied scores between 80 and 80.3 points. Fastweb and WindTre share fourth place with scores ranging from 79.5 to 79.7 points.
All operators improve their scores compared with the previous report. Vodafone and TIM each record six-point increases, Fastweb improves by five points, WindTre by three points and Iliad by two points.
Every operator places in the Good (75-85) category.
A Good (75-85) rating indicates that most users find the gaming experience acceptable, with responsive gameplay, clear feedback and little perceived delay between player actions and in-game outcomes.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
In this report, Vodafone and Iliad share the 5G Voice App Experience award, with statistically tied scores of 82.7 to 82.8 points on a 100-point scale. They lead third-placed Fastweb and WindTre by around one point, with those operators recording tied scores between 82.2 and 82.3 points. TIM follows in fifth place with 81.8 points.
Scores increase across all operators compared with the previous report. Vodafone, TIM and Fastweb each improve by two points, while WindTre and Iliad record one-point gains.
All operators place in the Good (80-87) category.
A Good (80-87) rating means that many users are satisfied, with only minor and infrequent quality impairments such as slightly unclear background audio or occasional volume issues. Clicking sounds or distortion are very rare.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
Like in the previous report, Vodafone retains the 5G Download Speed award with an average speed of 216.3Mbps. Vodafone leads second-placed Fastweb by 20Mbps, with Fastweb recording 196.5Mbps. TIM comes third with 159.6Mbps, followed by WindTre at 120.5Mbps, while Iliad places fifth with 66.2Mbps.
Since the previous report, Fastweb records a substantial increase of 45Mbps. In contrast, Vodafone’s score decreases by 15Mbps, TIM by 13Mbps, Iliad by 6Mbps and WindTre by 2Mbps.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
In this report, Vodafone, Fastweb and TIM jointly win the 5G Upload Speed award, with statistically tied scores between 17.4 and 17.5Mbps. The three operators lead fourth-placed WindTre by around 3Mbps, with WindTre recording 14.0Mbps, while Iliad ranks fifth with 9.8Mbps.
All operators see declines in 5G upload speeds compared with the previous report. WindTre records the largest drop at nearly 5Mbps, followed by Vodafone with a 4Mbps decrease. Iliad declines by 3Mbps, while TIM and Fastweb each see a reduction of less than 1Mbps.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Regional Analysis
Regional Analysis Summary: Italy, Mobile Network Experience Report, December 2025
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A-H
- Bari
- Bologna
- Brescia
- Catania
- Firenze
- Genova
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I-P
- Messina
- Milano
- Modena
- Napoli
- Padua
- Palermo
- Parma
- Piacenza
- Prato
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Q-X
- Roma
- Taranto
- Torino
- Trieste
- Venice
- Verona
in Bari
in Bari
in Bari
in Bari
in Bari
in Bologna
in Bologna
in Bologna
in Bologna
in Bologna
in Brescia
in Brescia
in Brescia
in Brescia
in Brescia
in Catania
in Catania
in Catania
in Catania
in Catania
in Firenze
in Firenze
in Firenze
in Firenze
in Firenze
in Genova
in Genova
in Genova
in Genova
in Genova
in Messina
in Messina
in Messina
in Messina
in Milano
in Milano
in Milano
in Milano
in Milano
in Modena
in Modena
in Modena
in Modena
in Modena
in Napoli
in Napoli
in Napoli
in Napoli
in Napoli
in Padua
in Padua
in Padua
in Padua
in Padua
in Palermo
in Palermo
in Palermo
in Palermo
in Palermo
in Parma
in Parma
in Parma
in Parma
in Parma
in Piacenza
in Piacenza
in Piacenza
in Piacenza
in Prato
in Prato
in Prato
in Prato
in Roma
in Roma
in Roma
in Roma
in Roma
in Taranto
in Taranto
in Taranto
in Taranto
in Taranto
in Torino
in Torino
in Torino
in Torino
in Torino
in Trieste
in Trieste
in Trieste
in Trieste
in Venice
in Venice
in Venice
in Venice
in Venice
in Verona
in Verona
in Verona
in Verona
in Verona
Coverage
National Analysis
Like in the previous report, Fastweb and WindTre jointly win the 5G Coverage Experience award again, each recording identical scores of 7.2 points on a 10-point scale. They lead third-placed Vodafone by one point, with Vodafone scoring 6.6 points. TIM follows in fourth place with 5.9 points, while Iliad ranks fifth with 5.6 points.
All operators record improvements since the previous report. TIM posts the largest gain at three points, Vodafone and Iliad each improve by two points, and Fastweb and WindTre both increase their scores by one point.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
Previously known as Availability, Iliad again is the winner for Time on Network experience award, achieving a score of 99.1%. Iliad finishes just a tenth of a percentage point ahead of second-placed WindTre, whose users record 99.0%. Vodafone ranks third with 98.2%, followed by Fastweb at 97.6% and TIM at 97.1%.
All operators improve their Availability scores by up to one percentage point compared with the previous report.
Definitions
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on Network shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
National Analysis
Previously known as 5G Availability, the Time on 5G award again goes to WindTre in this report. WindTre records a score of 28.0%, leading Iliad by around 2.5 percentage points and indicating that WindTre users spend the highest proportion of time connected to and utilizing 5G.
Vodafone places third with a score of 24.2%, followed by Fastweb at 21.5% and TIM at 18.7%.
All operators increase their Time on 5G scores compared with the previous report. Vodafone and TIM each improve by six percentage points, Iliad by five points, WindTre by four points and Fastweb by three points.
Definitions
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on 5G shows the proportion of time Opensignal users with a 5G device and a 5G subscription utilised an active 5G connection.
National Analysis
In this report, we introduce an enhanced definition of 5G Availability. This metric now measures the proportion of time that 5G users have access to a 5G signal, regardless of whether they are actively using a 5G connection.Under this new definition, WindTre wins the 5G Availability award with a score of 85.6%, meaning its users spend the highest share of time with access to a 5G signal.
Definitions
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was used.
Regional Analysis
Regional Analysis Summary: Italy, Mobile Network Experience Report, December 2025
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Consistency
National Analysis
In this report, TIM takes the Consistent Quality award with a score of 79.2%. TIM leads second-placed Vodafone by one percentage point, with Vodafone recording 78.6%. Iliad ranks third with 77.9%, followed by Fastweb at 77.4% and WindTre at 77.0%.
Compared with the previous report, Fastweb and WindTre each improve by five percentage points. TIM increases its score by four points, Iliad by two points, while Vodafone records a one-point decline.
This metric assesses whether a network can reliably support common mobile application requirements at a level that is ‘good enough’ for users to complete demanding everyday tasks. It evaluates multiple performance indicators, including download and upload speeds, latency, jitter, packet loss and time to first byte.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download throughput, upload throughput, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
National Analysis
Like in the previous report, Vodafone wins the Reliability Experience award again, achieving a score of 914 points on a 100-1000 point scale. Vodafone finishes three points ahead of second-placed Iliad, which records 911 points. Fastweb ranks third with 903 points, followed by TIM at 897 points and WindTre at 882 points.
All operators improve their Reliability Experience scores compared with the previous report. Fastweb records the largest increase at 62 points, followed by TIM with 45 points, WindTre with 41 points, Iliad with 33 points and Vodafone with 24 points.
Opensignal’s Reliability Experience measures how consistently users are able to connect to a network and successfully complete basic tasks. It combines several components, including time connected to a mobile network, data connectivity, task completion success and the probability that everyday tasks are performed at a sufficient level for users.
Definitions
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Regional Analysis
Regional Analysis Summary: Italy, Mobile Network Experience Report, December 2025
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- Bari
- Bologna
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- Genova
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- Milano
- Modena
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- Padua
- Palermo
- Parma
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- Roma
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- Trieste
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Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience