Skip to main content

Saudi Arabia

Fixed Broadband Experience
February 2026

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Mohamed Abbas, Principal Analyst Data Collection Period: Oct 02 - Dec 30, 2025

Saudi Arabia

Fixed Broadband Experience
February 2026

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Mohamed Abbas, Principal Analyst

Data Collection Period: Oct 02 - Dec 30, 2025

Key Findings

National

Salam has Saudi Arabia’s Best Home Internet

Salam has Saudi Arabia’s Best Home Internet by combining leadership in both download and upload speeds with a win in reliability. It also shares the top spot for Video Experience. It narrowly trails Mobily on Consistent Quality, reinforcing that Salam’s edge comes from pairing high-capacity speeds with a consistently reliable everyday experience.

Mobily tops Consistent Quality and co-leads Video Experience

Mobily leads Saudi Arabia on the Consistent Quality award, with a score of 62.9%. This score represents the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls, and play games. Mobily also shares the top Video Experience award with Salam, indicating that streaming performance is strong and highly competitive at the top of the market.

Salam leads Reliability Experience nationally

For Reliability Experience, Salam wins with a score of 408 points on a 100–1000 point scale — 37 points ahead of second-placed Mobily (371), reinforcing that Salam users are most likely to enjoy a stable, interruption-free home broadband experience in everyday use.

Regional

Mobily is the most awarded operator across cities

Mobily finishes first — either outright or jointly — in 23 of the 38 city awards across the five fixed broadband measures. It is also the only provider to rank first for every metric in Jeddah (outright or jointly), and it places first or joint winner for Reliability Experience in seven of the eight cities.

Salam dominates Mecca and leads the speed awards in Riyadh

Salam delivers its strongest city performance in Mecca, where it wins Consistent Quality, Upload Speed, and Reliability Experience outright, and also shares the top spot for Download Speed and Video Experience — making it the broadest overall leader in the Holy City. Salam also wins both Download Speed and Upload Speed outright in Riyadh, reinforcing its position as the city-level speed leader in the capital.

Outside Riyadh, Zain stands out for Download Speed, while stc performs strongly for Upload Speed

Zain is strongest for Download Speed beyond the capital, taking an outright win in Madina and sharing the top spot in Abha, Dammam, Khamis Mushayt, and Mecca. stc, meanwhile, is the most awarded provider for Upload Speed, with outright wins in Abha, Khamis Mushayt, and Madina, plus a joint win in Jeddah.

Market Overview

Saudi Arabia’s fixed broadband market is now clearly fiber-led. As of September 2025, FTTH makes up 69% of all fixed broadband subscriptions—2.19 million out of 3.19 million—while the overall fixed broadband base grew 4.6% year over year. Operators are intensifying FTTH upgrades in urban areas. The CST’s Open Access framework supports this transition by enabling competition over shared fiber infrastructure, thereby elevating the importance of differentiated plan design, efficient installation, and superior in-home Wi-Fi performance. In tandem, Fixed wireless access (FWA) is emerging as a vital complement for remote and rural locations where fiber expansion remains challenging, reaching 650k subscriptions by Sep 2025—20% of the total market.

stc’s modernization strategy focuses on expanding FTTH activations and 5G coverage. In 2024, stc connected 191,859 households via FTTH, increasing total fiber-connected households to over 3.58 million by year-end. In October 2025, stc reported 125,000 new FTTH connections, continued fiber deployment, and further 5G expansion.

Mobily’s fixed strategy is increasingly framed around experience rather than footprint alone. It reported 297,000 FTTH subscribers in Q3 2025 (up 5.2% YoY) and ranks winner or joint winner in Reliability Experience metrics in seven of eight cities in this report. Taken together, this indicates Mobily is using fiber investment not just to extend reach, but to strengthen day-to-day service reliability — an increasingly important differentiator as the market matures and household expectations shift from “availability” to “always-on” performance.

Other operators are adopting targeted strategies to compete effectively. Salam, recognized as Saudi Arabia’s Best Home Internet in this report, is pursuing an asset-light approach — leveraging wholesale agreements and selective infrastructure investments to speed market entry and agility. Salam is also piloting advanced FWA technologies to enhance performance in areas with limited fiber. Its fiber transaction with Technical Links Services Company Limited (TLS) and acquisition of a 60% stake highlight a focus on capital efficiency; the first phase alone addressed 537,000 access points across several cities and neighborhoods. This approach distinguishes Salam by prioritizing flexibility and targeted investment.

Zain KSA, in turn, is accelerating its 5G Home offering to rapidly increase its household broadband footprint, supplementing this with FTTH deployments wherever open-access arrangements permit. This strategy aligns with the broader trend: 5G FWA is increasingly becoming a mainstream home broadband option — particularly in areas where fiber coverage is still limited. Zain’s value proposition also emphasizes flexibility in customer equipment and installation, aiming to attract households seeking a customizable and swift connectivity solution.

In this report, Opensignal assesses the real-world fixed broadband experience across Saudi Arabia and, separately, across eight of its regions. To reflect how households actually use fixed connectivity, we evaluate five measures of experience: Consistent Quality, Download Speed, Upload Speed, Video Experience, and Reliability Experience. As Saudi Arabia’s market shifts toward FTTH plus scaled FWA, these measures are increasingly complementary: headline speeds signal capacity, but it is consistency and reliability that most strongly shape how users experience home broadband day to day.

National Fixed Broadband Experience

February 2026, Saudi Arabia Report
M
Mobily
S
Salam Best Home Internet
s
stc
Z
Zain
Download Image
Overall Experience
Reliability Experience
Consistent Quality
Download Speed
Upload Speed
Video Experience
Reliability Experience
100-1000 points
Salam
408
Mobily
371
stc
298
Zain
246
100180260340420
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Consistent Quality
% of tests
Mobily
62.9
Salam
61.7
stc
54.6
Zain
53.7
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed
in Mbps
Salam
69.9
Zain
56.9
stc
53.7
Mobily
52.7
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed
in Mbps
Salam
32.5
stc
25.9
Mobily
25.8
Zain
18.0
09182736
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Video Experience
in 0-100 points
Mobily
67.6
Salam
66.8
Zain
66.0
stc
65.2
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Opensignal's Broadband Reliability Experience measures the ability of a household to connect to the internet and to successfully complete 'uninterrupted' tasks across multiple devices, encompassing work and recreational activities. While Reliability incorporates and expands upon elements akin to Broadband Consistent Quality, it uniquely includes assessments of initial connectivity and continuous completion of tasks, making it more comprehensive in scenarios involving multiple simultaneous connections.

Learn more

Definitions

Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.

Learn more

Definitions

Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.

Learn more

Definitions

Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.

Learn more

Definitions

Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.

The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.

Learn more

City Fixed Broadband Experience

February 2026, Saudi Arabia Report
City
Reliability Experience
Consistent Quality
Download Speed
Upload Speed
Video Experience
Joint Winners Mobily stc
Joint Winners Mobily stc
Joint Winners stc Zain
Winner stc
Joint Winners Mobily stc Zain
Joint Winners Mobily Salam
Winner Mobily
Joint Winners Mobily Salam Zain
Joint Winners Mobily Salam
Joint Winners Mobily Salam
Joint Winners Salam Zain
Joint Winners Mobily Salam
Winner Mobily
Winner Mobily
Winner Mobily
Joint Winners Mobily stc
Joint Winners Mobily stc
Winner Mobily
Winner Mobily
Winner Mobily
Joint Winners stc Zain
Winner stc
Joint Winners Mobily stc Zain
Joint Winners Mobily stc
Joint Winners stc Zain
Winner Zain
Winner stc
Joint Winners Mobily Zain
Winner Salam
Winner Salam
Joint Winners Salam stc Zain
Winner Salam
Joint Winners Salam stc Zain
Joint Winners Mobily Salam
Winner Mobily
Winner Salam
Winner Salam
Winner Mobily
Fixed Broadband Experience | February 2026 | © Opensignal Limited
Download Image
Selected region
  • A-I
    • Abha
    • Al Hofuf
    • Dammam
  • J-R
    • Jeddah
    • Khamis Mushayt
    • Madina
    • Mecca
    • Riyadh
Reliability Experience
in Abha
100-1000 points
Mobily
337
stc
310
Zain
221
Download Image
Consistent Quality
in Abha
% of tests
Mobily
60.6
stc
56.9
Zain
47.9
Download Image
Download Speed
in Abha
in Mbps
stc
55.0
Zain
49.3
Mobily
42.6
Download Image
Upload Speed
in Abha
in Mbps
stc
28.0
Mobily
18.6
Zain
17.1
Download Image
Video Experience
in Abha
in 0-100 points
Mobily
69.2
stc
67.9
Zain
66.8
Download Image
Reliability Experience
in Al Hofuf
100-1000 points
Salam
431
Mobily
349
stc
254
Zain
254
Download Image
Consistent Quality
in Al Hofuf
% of tests
Mobily
62.4
Salam
54.6
Zain
53.1
stc
51.5
Download Image
Video Experience
in Al Hofuf
in 0-100 points
Mobily
67.9
Salam
67.2
Zain
65.4
stc
64.9
Download Image
Reliability Experience
in Dammam
100-1000 points
Salam
453
Mobily
418
stc
309
Zain
243
Download Image
Consistent Quality
in Dammam
% of tests
Mobily
63.4
Salam
62.7
stc
57.3
Zain
52.1
Download Image
Download Speed
in Dammam
in Mbps
Salam
73.7
Zain
65.4
Mobily
62.6
stc
57.1
Download Image
Upload Speed
in Dammam
in Mbps
Salam
33.6
Mobily
32.9
stc
27.1
Zain
18.1
Download Image
Video Experience
in Dammam
in 0-100 points
Mobily
70.2
stc
66.9
Zain
66.4
Salam
65.3
Download Image
Reliability Experience
in Jeddah
100-1000 points
Mobily
434
stc
336
Zain
231
Download Image
Consistent Quality
in Jeddah
% of tests
Mobily
69.5
stc
59.7
Zain
54.0
Download Image
Download Speed
in Jeddah
in Mbps
Mobily
62.3
stc
60.4
Zain
55.2
Download Image
Upload Speed
in Jeddah
in Mbps
Mobily
31.5
stc
30.2
Zain
19.2
Download Image
Video Experience
in Jeddah
in 0-100 points
Mobily
69.4
Zain
67.9
stc
66.8
Download Image
Reliability Experience
in Khamis Mushayt
100-1000 points
Mobily
367
stc
305
Zain
229
Download Image
Consistent Quality
in Khamis Mushayt
% of tests
Mobily
66.6
Zain
54.4
stc
50.5
Download Image
Download Speed
in Khamis Mushayt
in Mbps
Zain
54.4
stc
53.4
Mobily
44.5
Download Image
Upload Speed
in Khamis Mushayt
in Mbps
stc
26.8
Mobily
21.2
Zain
18.2
Download Image
Video Experience
in Khamis Mushayt
in 0-100 points
Mobily
67.7
Zain
67.2
stc
66.3
Download Image
Reliability Experience
in Madina
100-1000 points
stc
310
Mobily
295
Zain
246
Download Image
Consistent Quality
in Madina
% of tests
stc
58.0
Zain
56.7
Mobily
42.2
Download Image
Download Speed
in Madina
in Mbps
Zain
63.3
stc
57.3
Mobily
40.4
Download Image
Upload Speed
in Madina
in Mbps
stc
30.1
Zain
20.3
Mobily
19.4
Download Image
Video Experience
in Madina
in 0-100 points
Mobily
67.4
Zain
66.7
stc
64.9
Download Image
Reliability Experience
in Mecca
100-1000 points
Salam
351
stc
253
Mobily
248
Zain
199
GO
149
Download Image
Consistent Quality
in Mecca
% of tests
Salam
57.6
stc
51.2
Mobily
50.3
Zain
48.5
GO
30.5
Download Image
Download Speed
in Mecca
in Mbps
Salam
46.5
stc
43.2
Zain
40.3
Mobily
29.6
GO
15.2
Download Image
Upload Speed
in Mecca
in Mbps
Salam
27.0
stc
22.0
Zain
17.2
Mobily
16.2
GO
15.8
Download Image
Video Experience
in Mecca
in 0-100 points
Salam
65.3
Zain
65.3
stc
63.0
Mobily
60.2
GO
58.4
Download Image
Reliability Experience
in Riyadh
100-1000 points
Salam
441
Mobily
426
stc
332
Zain
285
GO
217
Download Image
Consistent Quality
in Riyadh
% of tests
Mobily
68.2
Salam
65.9
stc
59.5
Zain
58.9
GO
45.3
Download Image
Download Speed
in Riyadh
in Mbps
Salam
80.0
Mobily
66.0
Zain
65.6
stc
63.8
GO
19.3
Download Image
Upload Speed
in Riyadh
in Mbps
Salam
35.3
Mobily
29.3
stc
28.8
Zain
18.9
GO
10.9
Download Image
Video Experience
in Riyadh
in 0-100 points
Mobily
69.5
Salam
68.3
Zain
66.7
stc
66.6
GO
58.7
Download Image

Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.

About Opensignal

Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.

Check how your internet connection impacts your favorite apps with the Meteor App