Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Salam has Saudi Arabia’s Best Home Internet by combining leadership in both download and upload speeds with a win in reliability. It also shares the top spot for Video Experience. It narrowly trails Mobily on Consistent Quality, reinforcing that Salam’s edge comes from pairing high-capacity speeds with a consistently reliable everyday experience.
Mobily leads Saudi Arabia on the Consistent Quality award, with a score of 62.9%. This score represents the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls, and play games. Mobily also shares the top Video Experience award with Salam, indicating that streaming performance is strong and highly competitive at the top of the market.
For Reliability Experience, Salam wins with a score of 408 points on a 100–1000 point scale — 37 points ahead of second-placed Mobily (371), reinforcing that Salam users are most likely to enjoy a stable, interruption-free home broadband experience in everyday use.
Mobily finishes first — either outright or jointly — in 23 of the 38 city awards across the five fixed broadband measures. It is also the only provider to rank first for every metric in Jeddah (outright or jointly), and it places first or joint winner for Reliability Experience in seven of the eight cities.
Salam delivers its strongest city performance in Mecca, where it wins Consistent Quality, Upload Speed, and Reliability Experience outright, and also shares the top spot for Download Speed and Video Experience — making it the broadest overall leader in the Holy City. Salam also wins both Download Speed and Upload Speed outright in Riyadh, reinforcing its position as the city-level speed leader in the capital.
Zain is strongest for Download Speed beyond the capital, taking an outright win in Madina and sharing the top spot in Abha, Dammam, Khamis Mushayt, and Mecca. stc, meanwhile, is the most awarded provider for Upload Speed, with outright wins in Abha, Khamis Mushayt, and Madina, plus a joint win in Jeddah.
Saudi Arabia’s fixed broadband market is now clearly fiber-led. As of September 2025, FTTH makes up 69% of all fixed broadband subscriptions—2.19 million out of 3.19 million—while the overall fixed broadband base grew 4.6% year over year. Operators are intensifying FTTH upgrades in urban areas. The CST’s Open Access framework supports this transition by enabling competition over shared fiber infrastructure, thereby elevating the importance of differentiated plan design, efficient installation, and superior in-home Wi-Fi performance. In tandem, Fixed wireless access (FWA) is emerging as a vital complement for remote and rural locations where fiber expansion remains challenging, reaching 650k subscriptions by Sep 2025—20% of the total market.
stc’s modernization strategy focuses on expanding FTTH activations and 5G coverage. In 2024, stc connected 191,859 households via FTTH, increasing total fiber-connected households to over 3.58 million by year-end. In October 2025, stc reported 125,000 new FTTH connections, continued fiber deployment, and further 5G expansion.
Mobily’s fixed strategy is increasingly framed around experience rather than footprint alone. It reported 297,000 FTTH subscribers in Q3 2025 (up 5.2% YoY) and ranks winner or joint winner in Reliability Experience metrics in seven of eight cities in this report. Taken together, this indicates Mobily is using fiber investment not just to extend reach, but to strengthen day-to-day service reliability — an increasingly important differentiator as the market matures and household expectations shift from “availability” to “always-on” performance.
Other operators are adopting targeted strategies to compete effectively. Salam, recognized as Saudi Arabia’s Best Home Internet in this report, is pursuing an asset-light approach — leveraging wholesale agreements and selective infrastructure investments to speed market entry and agility. Salam is also piloting advanced FWA technologies to enhance performance in areas with limited fiber. Its fiber transaction with Technical Links Services Company Limited (TLS) and acquisition of a 60% stake highlight a focus on capital efficiency; the first phase alone addressed 537,000 access points across several cities and neighborhoods. This approach distinguishes Salam by prioritizing flexibility and targeted investment.
Zain KSA, in turn, is accelerating its 5G Home offering to rapidly increase its household broadband footprint, supplementing this with FTTH deployments wherever open-access arrangements permit. This strategy aligns with the broader trend: 5G FWA is increasingly becoming a mainstream home broadband option — particularly in areas where fiber coverage is still limited. Zain’s value proposition also emphasizes flexibility in customer equipment and installation, aiming to attract households seeking a customizable and swift connectivity solution.
In this report, Opensignal assesses the real-world fixed broadband experience across Saudi Arabia and, separately, across eight of its regions. To reflect how households actually use fixed connectivity, we evaluate five measures of experience: Consistent Quality, Download Speed, Upload Speed, Video Experience, and Reliability Experience. As Saudi Arabia’s market shifts toward FTTH plus scaled FWA, these measures are increasingly complementary: headline speeds signal capacity, but it is consistency and reliability that most strongly shape how users experience home broadband day to day.
Opensignal's Broadband Reliability Experience measures the ability of a household to connect to the internet and to successfully complete 'uninterrupted' tasks across multiple devices, encompassing work and recreational activities. While Reliability incorporates and expands upon elements akin to Broadband Consistent Quality, it uniquely includes assessments of initial connectivity and continuous completion of tasks, making it more comprehensive in scenarios involving multiple simultaneous connections.
Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience