Canada
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Canada
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Rogers takes the lion's share of national awards
As in our previous report, Rogers secures the most awards — growing its tally to nine total awards with the additional pick up of the 5G Games Experience award. In particular, Rogers leads in many of Opensignal's experiential metrics — both for overall connections and 5G connections in particular. In addition to its 5G Games Experience award, it picks up the overall Games Experience Award, as well as the awards for Video Experience and Upload Speed Experience — both overall and on 5G.
Bell and Telus jointly lead for Coverage Experience and 5G Coverage Experience
Our users on Telus and Bell are both able to get a connection in the most places — and spend the most time with a 3G or better connection. They both secure identical scores of 9.5 on a 10-point scale. Similarly, for 5G Coverage Experience, Bell and Telus tie at 6.3 on a 10-point scale.
Rogers maintains wins for Reliability and Consistent Quality
The results from our users on Rogers once again show that they experience the most consistent network quality, as well as the most reliable experience — with Rogers’ third outright win in a row for Reliability Experience, and fifth for Consistent Quality. It wins with 926 points in Reliability Experience, and with 77.4% for Consistent Quality.
Bell secures best 5G Download Speed, ties for best overall Download Speed with Telus
Bell pulls ahead for 5G Download Speed, with a score of 191.4Mbps and a 20Mbps margin over second-placed Telus. Meanwhile, Bell and Telus jointly take home the win for overall Download Speed Experience with a result of over 80 Mbps.
Telus leads for 5G Availability
Our 5G users on Telus's network spend the most time connected to 5G, with a score of 17.5%. This is nearly 2 percentage points higher than second-place Bell, and 4 percentage points above Rogers. However, when it comes to overall Availability, all operators are statistically tied — between 99.3 and 99.4% of the time, users on these networks have either a 3G, 4G or 5G connection.
Mobile Experience Awards
Market Overview
Canada's networks are notable for their parity and competition — with four metrics tied at the national level, and many more at a regional level. Rogers leads the way with eight outright wins, as well as a joint win for Availability, which it shares with both Bell and Telus. Most notably, Rogers dominates in Opensignal's Consistency metrics — Consistent Quality and Reliability. Meanwhile, Bell and Telus jointly deliver the fastest Download Speed Experience.
However, parity does not mean complacency, and all operators are continuing to invest in their networks. Rogers has begun to roll out 5G Advanced, while simultaneously shutting down 3G services in a phased process beginning in August 2025.. Bell and Telus are close behind, both planning to sunset 3G, starting with Manitoba by the end of 2025. The move will free up spectrum in the 850Mhz range in the short-term, with 1900MHz band 2 spectrum likely to also become available in the future. Both of these will provide useful additional capacity over a larger coverage area, allowing improvements to 4G and 5G services in suburban and rural areas.
Investment in improving coverage is also underway. Among other initiatives, Rogers recently announced a beta launch of satellite-to-device using LEO satellites with free access available to consumers for an initial period ending October 2025. While Rogers has been investigating the technology since 2023, the technology is now entering consumer availability — with Rogers following on from US carrier T-Mobile, which began publicly offering satellite-based messaging services as of July 2025.
In this report we examine the mobile network experience of the three main mobile network operators in Canada — Bell, Rogers and Telus — over a period of 90 days starting on April 1, 2025, and ending on June 29, 2025, to see how they fared. Along with our national analysis, we've also examined users' mobile network experience across seven of Canada’s major regions.
Overall Experience
National Analysis
Rogers retains its position at the top of the leaderboard for Video Experience with a score of 70.8 on a 100-point scale. It is a narrow lead over second-placed Telus. Bell comes third with a score of 64.5 points.
Telus and Rogers place in the Very Good (68-78) category, while Bell places one category lower, in Good (58-68).
A Very Good (68-78) rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling. A Good (58-68) rating means that our users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Rogers wins the Games Experience award outright with a score of 76.8 points on a 100-point scale and a lead of around two points over second-placed Telus' and Bell's statistically tied scores of 75.1-75.4 points.
In the previous report, all three operators shared the title, however Rogers' score has increased the most since then — rising by five points. Telus' and Bell's scores both increased by three points.
All operators place in the Good (75-85) category, which means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
As with the previous report, Telus and Bell win the Download Speed Experience award jointly with statistically tied scores of 81.6-82.1Mbps and a lead of around 13Mbps over third-placed Rogers.
However, Rogers has improved the most since the previous report — about 6Mbps, slightly more than the 4-5Mbps rise seen by Bell and Telus users in our panel.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
Rogers retains its win for the Upload Speed Experience award outright with a score of 12Mbps, though it's a tight pack and the lead over second-placed Telus is just 1Mbps. Bell comes third with a score of 10.9Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Regional Analysis
Regional Analysis Summary: Canada, Mobile Network Experience Report, August 2025
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5G Experience
National Analysis
Rogers wins the 5G Video Experience award outright with a score of 76.8 points on a 100-point scale, and a lead of less than one point over second-placed Telus' 76.4 points. Bell comes third with a score of 71.6 points.
All operators place in the Very Good (68-78) category. This means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
Rogers wins the 5G Games Experience award outright with a score of 88.4 points on a 100-point scale, taking the award from second-placed Bell, which won the award in our previous report. Bell is one point behind Rogers at 87.4, while Telus comes third with a score of 86.9 points.
All operators place in the Excellent (85 or above) category, meaning that the vast majority of users deem this network experience acceptable. Nearly all users feel like they have control over the game and they receive immediate feedback on their actions. There is not a noticeable delay in almost all cases.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
Bell users continue to experience the fastest 5G Download Speed, with Bell once again winning the award outright with a score of 191.4Mbps, and a 20Mbps lead over Telus. Rogers comes third with a score of 164.6Mbps.
Rogers' score has increased by 9Mbps, while Bell has increased by 2Mbps. As operators begin to adopt and roll out 5G Advanced, as Rogers has announced it is doing, these speeds will likely keep improving over time.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Rogers once again wins the 5G Upload Speed award with a score of 26.5Mbps and a lead of 4Mbps over second-placed Bell. Telus comes third with a score of 20.9Mbps.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Regional Analysis
Regional Analysis Summary: Canada, Mobile Network Experience Report, August 2025
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Coverage
National Analysis
Telus and Bell win the Coverage Experience award jointly with identical scores of 9.5 points on a 10-point scale and a lead of just over one point over third-placed Rogers' 8.2 points.
All three operators' scores have increased by less than a point.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
National Analysis
Telus and Bell share the win for 5G Coverage Experience with identical scores of 6.3 points on a 10-point scale and a lead of two points over third-placed Rogers' 4.7 points. As with overall Coverage Experience, the change since January has been modest — with each operator increasing by less than a point.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
All of the operators share the Availability award with statistically tied scores of 99.3-99.4%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
National Analysis
Telus once again wins the 5G Availability award outright, this time with a score of 17.5% and a lead of two percentage points over second-placed Bell. Rogers comes third with a score of 13.5%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Regional Analysis
Regional Analysis Summary: Canada, Mobile Network Experience Report, August 2025
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Consistency
National Analysis
Rogers wins the Consistent Quality award outright with a score of 77.4% and a lead of less than one percentage point over second-placed Telus. Bell comes third with a score of 76.0%.
This metric measures if the network is sufficient to support common mobile application requirements at a level that is 'good enough' for users to maintain (or complete) various typical demanding tasks on their devices. It assesses a number of experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download throughput, upload throughput, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
National Analysis
Rogers wins the Reliability Experience award outright with a score of 926 points on a 100-1000 point scale. Telus places second with 920 points, and Bell is third at 910 points.
Telus and Bell both showed significant improvement in their Reliability Experience score, gaining by 25 points and 22 points respectively. Rogers' score improved by 10 points.
Opensignal's Reliability Experience measures the ability of our users to connect to and successfully complete (basic) tasks on operators' networks. It consists of the following components:
% time connected — The proportion of time Opensignal users can successfully connect to a mobile network
Data Connectivity — the proportion of time when the network is available and the device can connect to the internet
Task completion — whether tasks initiated by the user's device are completed
Sufficiency — The probability that (basic) tasks will be executed sufficiently well for the user
Definitions
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Regional Analysis
Regional Analysis Summary: Canada, Mobile Network Experience Report, August 2025
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Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience