Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Telus now picks up wins — either jointly or outright — in ten award categories making it the most awarded operator in this report. Rogers is just behind at nine total awards. However, when looking just at outright wins, Rogers has the edge with four, compared to Telus’ two.
Rogers places top in both overall Upload Speed Experience and 5G Upload Speed Experience with scores of 13.1Mbps and 25.3Mbps respectively. While overall Upload Speed Experience is a close-fought race with just 1Mbps separating first and last place, Rogers’ win for 5G Upload Speed Experience is more emphatic, with a 3Mbps lead over second-placed Bell.
Telus and Rogers jointly win both of our consistency metrics – Consistent Quality and Reliability Experience. These metrics speak to how often users receive an experience that allows them to accomplish common tasks on their devices. In the case of Consistent Quality, this represents more demanding tasks, while Reliability Experience represents more basic tasks, but incorporates the challenge of establishing a connection in the first place.
As in our previous report Bell secures the win for 5G Download Speed, and ties with Telus for the top spot in overall Download Speed Experience. It does this with a score of 194.8Mbps for 5G Download Speed Experience., and with statistically-tied scores of 91.5-91.9Mbps for overall Download Speed Experience.
Our newly-revamped 5G Availability metric shows the percentage of time users with a 5G device and subscription detect a 5G signal, regardless of whether their data traffic is actively using 5G or remains anchored on 4G. On this metric, Rogers is the winner with users in our panel spending 85.9% of time with access to a 5G connection.
In this latest report on the state of Canadian mobile experience, there is intense competition for the top spots – and eight of our 15 awards are held jointly by two or more operators. Telus now leads as the operator with the most awards, winning ten awards — eight awards jointly and two outright. Rogers is close behind at nine, with five jointly and four outright. Bell and Telus tie for the fastest overall Download Speed Experience, while Bell wins 5G Download Speed Experience outright. Meanwhile Telus and Rogers tie for both of our consistency metrics, Consistent Quality and Reliability.
The second half of 2025 has been a period of steadiness for Canadian telecoms – largely categorized by increasing regulatory initiatives and the ongoing progress of network modernization that reflect a world where ubiquitous and reliable connectivity is the new standard. For example, the CRTC, Canada’s telecoms regulator, has increased its requirements for outage reporting. This codified the conditions for telecoms service providers when they must report an outage to the CRTC, as well as increasing reporting and transparency of post-outage reports.
On the operator side, providers are also looking to improve resiliency using services like direct-to-device (D2D). Rogers’ D2D service officially launched in December 2025, allowing subscribers on some plans, or those willing to pay $15 a month access to satellite connectivity that supports texting services and a small number of apps as far north as the 58th parallel when users are outside of terrestrial network coverage. Rogers plans to expand its capabilities to voice and data services as the technology matures.
Meanwhile, regional players have been active in expanding their services. Chief among them is Quebecor’s Freedom Mobile. According to Telegeography data, Quebecor (Videotron and Freedom Mobile combined) now accounts for just over 10% of mobile subscribers in Canada — and this is only likely to grow as Freedom Mobile is planning to build out service in Manitoba in 2026. From a regulatory perspective, the CRTC is working to support regional players with a decision in September that now allows regional players with roaming agreements on either Telus or Bell to gain access to the whole shared radio access network when subscribers are outside of their service provider’s local coverage area.
In this report we examine the mobile network experience of the three main mobile network operators in Canada — Bell, Rogers and Telus — over a period of 90 days starting on October 1, 2025, and ending on December 29, 2025, to see how they fared. We also include Freedom Mobile, Videotron and SaskTel in our provincial level reporting.
Telus has risen from second place in our previous report, to tie with Rogers for the top spot for overall Video Experience this time around. The two operators share the award with statistically tied scores of 73.3-73.4 points on a 100-point scale, leading third-placed Bell by around six points (67.1).
Since the last report, Telus’ score has risen by four points, while both Rogers’ and Bell’s scores have increased by three points. Telus and Rogers are rated Very Good (68-78), meaning users are on average able to stream video at 1080p or better with satisfactory loading times and little stalling, while Bell is one category lower in Good (58-68), meaning users are on average able to stream video at 720p or better with satisfactory loading times and little stalling. Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
Telus and Rogers now share the Games Experience award with statistically tied scores of 81.2-81.5 points on a 100-point scale. However, the standings are very close and the two hold a lead of around one point over third-placed Bell on 80.4 points. Since the last report, Telus’ score has increased by six points, Bell’s by five points, and Rogers’ by four points. All operators are rated Good (75-85), meaning that most users deem the experience acceptable, gameplay is generally controllable with immediate feedback between actions and outcomes, and most users do not experience a delay between their actions and the game.
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
As in the last report, Telus and Bell jointly win the Download SPeed Experience award with statistically tied scores of 91.5-91.9Mbps, leading third-placed Rogers by around 15Mbps.
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
Rogers once again leads for Upload Speed Experience with a score of 13.1Mbps, leading second-placed Telus (12.5Mbps) by less than 1Mbps, while Bell ranks third just behind at 12.2Mbps.
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
Rogers wins the 5G Video Experience award outright with a score of 78.2 points on a 100-point scale, leading second-placed Telus by less than half a point. Bell places third with 73.3 points.
Telus and Rogers fall into the Excellent (78 or above) category, while Bell is one category lower in Very Good (68-78). An Excellent (78 or above) rating means that our users are, on average, able to stream video at 1080p or better with fast loading times and no stalling, while a Very Good (68-78) rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling. 5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
Telus now wins the award for 5G Games Experience outright with a score of 90.1 points on a 100-point scale, taking over the title from Rogers — which won the category in our previous report. It leads by around less than one point over second-placed Bell and Rogers, whose scores are statistically tied at 89.6–89.9 points.
All operators remaining in the Excellent (85 or above) category—meaning the vast majority of users deem the network experience acceptable, nearly all users feel in control of the game and receive immediate feedback on their actions, and there is not a noticeable delay in almost all cases.
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
After winning the 5G Download Speed award in the previous report, Bell retains the award in this report, taking it outright with 194.8Mbps and a 24Mbps lead over second-placed Telus. Rogers ranks third with 166.5Mbps.
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
After winning the 5G Upload Speed award in the previous report, Rogers retains the title in this report, taking the award outright with a score of 25.3Mbps and a 3Mbps lead over second-placed Bell, while Telus ranks third with 20.1Mbps.
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
In the previous report, Telus and Bell jointly won the Coverage Experience award, and in this report they retain the joint win with identical scores of 9.6 points on a 10-point scale, holding around a one-point lead over third-placed Rogers on 8.2 points.
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
Telus and Bell, who jointly won the 5G Coverage Experience award in the previous report, retain the award in this report with identical scores of 6.6 points on a 10-point scale, leading third-placed Rogers by nearly two points.
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
As in our previous report, all operators share the award for Time on Network with identical scores of 99.4%. This suggests that users in Canada on the main mobile networks spend the vast majority of their time with access to a 3G or better connection. Prior to Q4 2025, Time on Network was referred to as Availability in Opensignal reports.
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on Network shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
After winning the Time on 5G award in the previous report, Telus retains the title in this report and now wins outright with a score of 27.0%, leading second-placed Bell by nine percentage points, while Rogers ranks third at 17.5%. Since the last report, Telus’ score has risen by nine percentage points, showing a significant increase in the percentage of time users spend with an active 5G connection. Rogers and Bell also both improved, though by a smaller amount — four and three percentage points respectively. Time on 5G measures the percentage of time users with a 5G device are actively connected to a 5G network bearer, indicating how often data traffic is actually carried over 5G rather than other connection technologies. Prior to Q4 2025, Time on 5G was referred to as 5G Availability in Opensignal reports.
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on 5G shows the proportion of time Opensignal users with a 5G device and a 5G subscription utilised an active 5G connection.
Rogers wins the newly-revised 5G Availability award outright with a score of 85.9%, leading second-placed Telus by nearly ten percentage points (76.4%), while Bell comes third with 70.9%. 5G Availability measures the percentage of time users with a 5G device and subscription detect a 5G signal, regardless of whether their data traffic is actively using 5G or remains anchored on 4G. The 5G Availability metric’s definition was updated in Q4 2025 as part of a refinement of our metric framework.
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was used.
In this report Telus and Rogers share the award for Consistent Quality with statistically tied scores of 82.8–82.9%, leading third-placed Bell at 81.8% by around one percentage point. Since the last report, Telus and Bell have each increased their scores by six percentage points, while Rogers has increased its score by five percentage points. This metric measures whether the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices, assessing experience indicators including download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download throughput, upload throughput, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
After Rogers won the Reliability Experience award in the previous report, this time Telus and Rogers share the award with statistically tied scores of 944-945 points on a 100-1000 point scale, with Bell in third scoring 932 points. Since the last report, Telus has increased its score by 25 points, Bell by 22 points, and Rogers by 18 points.
Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete (basic) tasks on operators’ networks, based on % time connected (the proportion of time Opensignal users can successfully connect to a mobile network), Data Connectivity (the proportion of time when the network is available and the device can connect to the internet), Task completion (whether tasks initiated by the user’s device are completed), and Sufficiency (the probability that (basic) tasks will be executed sufficiently well for the user).
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience