Mexico
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Mexico
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Telcel leads for Reliability
Telcel continues its lead in Opensignal’s Reliability Experience award, with a score of 863 on a 100-1000 point scale. It is ahead of second-placed AT&T by 96 points. Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete basic tasks on operators’ networks.
AT&T users spend the most time with a mobile broadband connection
When it comes to availability, AT&T maintains a narrow lead at 99.1%. This metric represents how often a user has a 3G, 4G or 5G connection, in the places they most commonly frequent.
Telcel continues to be unbeaten for Coverage Experience
Our users on Telcel are able to get a connection in the most places — with the operator scoring 8.8 out of a possible 10 points for this metric. The same story persists for 5G Coverage Experience, with Telcel scoring 1.3, over double the score of AT&T — which achieves a result of 0.5.
The fastest speeds are with Telcel
Telcel continues its success in all four of the Speed Experience categories – Overall Download Speed, Overall Upload Speed, and the 5G equivalents of both metrics. Its result for 5G Download Speed is significantly higher than the competition, with our Telcel users getting an average speed of 180.7Mbps, over three times that of users on AT&T.
Mobile Experience Awards
Market Overview
Telcel remains an exceptionally strong performer in our latest Mexico Mobile Network Experience report. As in our last report, it takes the lion’s share of awards including wins for Reliability, Coverage Experience, Download Speed Experience, and all of our overall experience metrics.
This consistency in performance comes against a backdrop of upheaval in the Mexican telecoms space — most notably with the dissolution of the IFT, the previous Mexican regulator. This process began in July 2025 and concluded in September, when the CRT took over its remit.
The impact of this regulatory change has created some stasis in the market. For example, the January 2025 5G spectrum auction was postponed and subsequently cancelled at the start of the year. While the operators are currently able to offer 5G services on existing spectrum holdings, this auction planned to open up lower-band frequencies. This would aid in delivering 5G coverage in more areas.
At time of writing there has been no confirmed schedule for a replacement auction, though the new regulator is expected to provide a plan for this by January 2026. The government has been actively working to increase appetite for this, announcing moves to reduce recurring licensing costs. However, such moves do not seem to be a full solution to the challenge of expensive spectrum costs in Mexico, with AT&T suggesting it will not participate in the next auction, when it does occur.
While Telcel and AT&T both maintain their positions as first and second for market share, there is increasing competition in the market from ex-MNO Movistar, and rising MVNO BAIT — both of which showed greater gross volume of portability additions than AT&T in the first half of 2025. As price conscious consumers show interest in MVNOs, MNOs must demonstrate a premium experience that justifies their typically higher prices. To this end, finding ways to improve user experience on the metrics that matter most will be critical as operators look to preserve and grow their customer base over the year ahead.
In this report we examine the mobile network experience of the two main mobile network operators in Mexico — AT&T and Telcel — over a period of 90 days starting on June 1, 2025, and ending on August 29, 2025, to see how they fared.
Overall Experience
National Analysis
Telcel once again secures the Video Experience award with a score of 58.2 points on our 100-point scale. This puts it just over one point ahead of AT&T, which follows with 56.9 points. Both operators improved since the previous report, each increasing their scores by two points.
Telcel’s result elevates it into the Good (58–68) category, where users typically enjoy streaming at 720p or better with short loading times and minimal stalling. AT&T remains in the Fair (48–58) category, where playback quality is similar but stalling occurs more frequently.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Telcel leads in Games Experience with a score of 62.4 points, two points ahead of AT&T’s 60.1 points. Both operators show progress — Telcel’s score is up by four points, AT&T’s by three — yet both operators remain in the Poor (40–65) category.
This rating indicates that most users continue to find real-time gaming difficult. Delays in responsiveness and a lack of immediate feedback undermine the playability of fast-paced titles. Such a rating indicates that many users feel a lack of controllability.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Telcel continues to hold a substantial advantage in Download Speed Experience, with a result of 46.0Mbps. This is 19Mbps faster than AT&T. Both operators recorded improvements compared with the previous report: Telcel’s speeds rose by just short of 12Mbps, while AT&T achieved a more modest increase of nearly 4Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
Telcel also comes first in Upload Speed Experience, recording 9.7Mbps. The gap is much closer to second-placed AT&T than it is for Download Speed Experience — AT&T is just 2Mbps behind.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
AT&T retains the award for 5G Video Experience, with a score of 68.2 points compared to Telcel’s 66.5 points. AT&T’s result places it in the Very Good (68–78) category, which means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling. Meanwhile, Telcel’s Good (58-68) rating means that our users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
Telcel overtakes AT&T to claim the 5G Games Experience award, scoring 75.7 points, two points ahead of second-placed AT&T.
Telcel places in the Good (75-85) category, while AT&T places one category lower, in Fair (65-75). A Good (75-85) rating means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Meanwhile, a Fair (65-75) rating means that users find the experience to be ‘average’. In most cases the game is responsive to the actions of the player with most users feeling like they have control over the game. The majority of players notice a delay between their actions and the outcomes in the game.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
Telcel holds a commendable lead for 5G Download Speed, winning the category with a score of 180.7Mbps, more than three times faster than second-placed AT&T’s 49.7Mbps.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Telcel continues to lead for 5G Upload Speed, with a score of 27.4Mbps. AT&T is 8Mbps behind at 19.8Mbps.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
National Analysis
Telcel remains the clear leader in Coverage Experience, scoring 8.8 points on a 10-point scale. AT&T finishes with a result of 4.7.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
National Analysis
As with our overall Coverage Experience metric, Telcel also secures the 5G Coverage Experience award, with 1.3 points compared to AT&T’s 0.5 points. Both operators registered only minor changes since the last report, each increasing by less than half a point.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
AT&T secures the Availability award once again, with users in Opensignal’s panel connected to a 3G or better connection 99.1% of the time. The results are very close, with Telcel just behind 98.3%. Both operators improved slightly — by less than a percentage point — since the last report
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Consistency
National Analysis
Telcel retains its win for the Reliability Experience award, scoring 863 points on our 100-1000 point scale — a lead of nearly 100 points over AT&T’s 767 points. Both operators improved, with AT&T gaining 27 points, and Telcel gaining 15.
Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete (basic) tasks on operators’ networks. It consists of the following components:
% time connected — The proportion of time Opensignal users can successfully connect to a mobile network
Data Connectivity — the proportion of time when the network is available and the device can connect to the internet
Task completion — whether tasks initiated by the user’s device are completed
Sufficiency — The probability that (basic) tasks will be executed sufficiently well for the user
Definitions
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience