Malaysia
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Malaysia
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
CelcomDigi takes home Consistent Quality
CelcomDigi pulls ahead of Maxis and wins the Consistent Quality award outright with a score of 71.7%, beating the previous winner by four percentage points. This metric measures whether the network can consistently support common mobile applications at a level that is 'good enough' for users to perform typical demanding tasks on their devices.
Unifi snatches Download Speed Experience and Voice App Experience
Our users on Unifi's network enjoy the fastest overall download speeds in Malaysia — 13% faster than those on second-placed U Mobile’s network. Unifi is also now the outright winner of the Voice App Experience award with a score of 80 points on a 100-point scale. It is the only operator in Malaysia to place in the Good (80-87) category.
Maxis is the sole winner for Reliability Experience
Maxis retains the Reliability Experience award outright with a score of 874 points on a 100-1000 point scale — around six points ahead of CelcomDigi and Unifi, which are tied for second place. Reliability Experience measures the ability of our users to connect to and successfully complete basic tasks on operators’ networks.
Yes experiences the best signal availability in Malaysia
Yes remains the sole winner of Time on Network, with a score of 99%. This figure represents the proportion of time Opensignal users spend connected to a 5G, 4G, or 3G mobile signal.
U Mobile demonstrates the best 5G signal availability in Malaysia
U Mobile wins the 5G Availability award outright with a score of 57.8%, beating Maxis by six percentage points. This score reflects the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was actively used.
Unifi leads the regional award count in Malaysia
There is fierce competition for regional awards in Malaysia — however, Unifi collects the most awards across the country, with 33 sole and 100 shared victories. It wins 13 awards outright for Video Experience and 10 for Download Speed Experience. CelcomDigi ends with 24 sole and 84 shared wins. U Mobile secures 15 awards outright and 72 jointly, with most of its outright wins coming from 5G Availability.
Mobile Experience Awards
Market Overview
In Opensignal's latest Malaysia Mobile Network Experience report, Unifi collects the highest number of awards. It ends with five outright wins — taking almost all of the Overall Experience section — and five additional shared wins. CelcomDigi wins three times outright and four jointly, as it seizes Consistent Quality this time around from Maxis. Each of the remaining Malaysian operators secures one outright win— Maxis for Reliability Experience, U Mobile for 5G Availability, and Yes for Time on Network, alongside a number of shared victories .
U Mobile officially launched its 5G Standalone network in August 2025 and aims to cover 80% of Malaysia’s population by the second half of 2026, including key high-traffic public areas. The Malaysian government granted permission to U Mobile to launch the second 5G network in the country, following the national wholesale provider Digital Nasional Berhad (DNB). DNB itself has launched 5G Advanced capability, in partnership with Ericsson, to improve the performance and reliability of Malaysia’s 5G networks — with Yes becoming the first MNO in Malaysia to launch 5G Advanced commercially.
Maxis announced that it has accepted the offer to purchase 2x10MHz of spectrum in the 2100MHz band from the Malaysian Communications and Multimedia Commission (MCMC). This additional spectrum is expected to boost its 4G network performance.
In this Malaysia Mobile Network Experience report, Opensignal introduces a revised 5G Availability metric, which defines the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was actively used. Previously, the metric showed the proportion of time Opensignal users with a 5G device and a 5G subscription utilized an active 5G connection — which is now reflected by Time on 5G. Also, our Availability metric changes its name to Time on Network to align with methodological updates in other metrics.
In this report, we examine the mobile network experience of the five main mobile network operators in Malaysia — CelcomDigi, Maxis, U Mobile, Unifi, and Yes — over a period of 90 days starting on August 1, 2025, and ending on October 29, 2025, to see how they fared.
Overall Experience
National Analysis
Unifi wins the Video Experience award outright once again with a score of 69.1 points on a 100-point scale, beating CelcomDigi by four points.
Our Unifi users enjoy a Very Good (68-78) experience when streaming video services, while Maxis, CelcomDigi, Yes, and U Mobile place one category lower, in Good (58-68). A Very Good (68-78) rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and minimal stalling.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience, including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Unifi defends the Games Experience award with a score of 78.3 points on a 100-point scale, one point ahead of CelcomDigi. Maxis, CelcomDigi, U Mobile, and Unifi rate as Good (75-85) for Games Experience, while Yes places one category lower, in Fair (65-75).
A Good (75-85) rating means that most users deem the experience acceptable. The gameplay experience is generally controllable, and users receive immediate feedback between their actions and the outcomes in the game. Most users do not experience a noticeable delay between their actions and the game.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Unifi is now the outright winner of the Voice App Experience award with a score of 80 points on a 100-point scale. It is the only operator in Malaysia to place in the Good (80-87) category, which means that many users are satisfied, though some experience minor quality impairments. Meanwhile, Maxis, CelcomDigi, Yes, and U Mobile place one category lower, in Acceptable (74-80).
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Our users on Unifi’s network enjoy the fastest overall download speeds in Malaysia — 13% faster than those on second-placed U Mobile’s network. Both Unifi and U Mobile have observed substantial increases in their Download Speed Experience scores — by 13Mbps and 11Mbps, respectively.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
CelcomDigi triumphs in the Upload Speed Experience award outright with a score of 15.1Mbps, beating Maxis by 1Mbps. Both U Mobile and Unifi have seen the highest increases in their scores since the previous report, by 4Mbps each.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Regional Analysis
Regional Analysis Summary: Malaysia, Mobile Network Experience Report, November 2025
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5G Experience
National Analysis
Unifi keeps 5G Video Experience firmly in its grip, with a score of 76.4 points on a 100-point scale. Maxis', Yes' and U Mobile's statistically tied scores of 73.6-73.9 points come second, under three points behind the winner.
All Malaysian operators rate as Very Good (68–78) for the overall video streaming experience on mobile devices. This means our users are, on average, able to stream video at 1080p or better, with satisfactory loading times and minimal stalling.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience, including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
CelcomDigi and Unifi join U Mobile on the winners’ podium for the 5G Games Experience award, as all three operators win with statistically tied scores of 88–88.2 points on a 100-point scale.
Regardless of their choice of mobile operator, our Malaysian users enjoy an Excellent (85 or above) experience of 5G gaming services. This means that the vast majority of users deem this network experience acceptable. Nearly all users feel like they have control over the game and receive immediate feedback on their actions. There is no noticeable delay in almost all cases.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
U Mobile loses the 5G Voice App Experience award to two new joint winners — CelcomDigi and Unifi — which seize the recognition with identical scores of 83.4 points on a 100-point scale.
All operators place in the Good (80-87) category. This means many users are satisfied, though some experience minor quality impairments. Occasionally, the background may not be entirely clear — it could be slightly hazy or not loud enough. Clicking sounds or distortion are very rarely present.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
U Mobile — which recently launched its own 5G Standalone network in Malaysia — is now a joint winner for 5G Download Speed along with the previous outright winner, Unifi. Both operators share the top spot with statistically tied scores of 226.6–229.5Mbps, maintaining a lead of 6Mbps over third-placed Yes.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
CelcomDigi and Unifi are statistically tied for first place in 5G Upload Speed, with scores of 32.2–32.8Mbps. U Mobile records the highest increase in average 5G upload speeds since the previous report, up by 5Mbps.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Regional Analysis
Regional Analysis Summary: Malaysia, Mobile Network Experience Report, November 2025
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Coverage
National Analysis
CelcomDigi wins the Coverage Experience award outright with a score of 8.5 points on a 10-point scale, holding a two-point lead over second-placed Maxis with 6.9 points. This score indicates that CelcomDigi has the widest and most extensive geographic coverage footprint in populated areas among Malaysia’s mobile operators.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
National Analysis
As all operators use the national wholesale provider Digital Nasional Berhad (DNB), they all tie for first place, with identical scores of 3.5 points on a 10-point scale.
All operators’ scores have increased by one point since the previous report.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
Yes remains the sole winner of Time on Network, with a score of 99%. This figure represents the proportion of time Opensignal users spend connected to a 5G, 4G, or 3G mobile signal.
Definitions
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on Network shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
National Analysis
U Mobile wins the 5G Availability award outright with a score of 57.8%, beating Maxis by six percentage points. This score reflects the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was actively used.
Definitions
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was used.
Regional Analysis
Regional Analysis Summary: Malaysia, Mobile Network Experience Report, November 2025
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- Johor
- Kedah
- Kelantan
- Kuala Lumpur
- Melaka
- Negeri Sembilan
- Pahang
- Perak
- Perlis
- Pulau Pinang
- Putrajaya
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- Sabah
- Sarawak
- Selangor
- Terengganu
in Johor
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Consistency
National Analysis
CelcomDigi pulls ahead of Maxis and wins the Consistent Quality award outright with a score of 71.7%, beating the previous winner by four percentage points.
This metric measures whether the network is sufficient to support common mobile application requirements at a level that is 'good enough' for users to perform typical demanding tasks on their devices. It assesses several experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download throughput, upload throughput, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
National Analysis
Maxis retains the Reliability Experience award outright with a score of 874 points on a 100–1000 point scale — around six points ahead of CelcomDigi and Unifi, which are tied for second place. U Mobile's score has increased the most among all Malaysian operators, rising by 71 points.
Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete basic tasks on operators’ networks. It consists of the following components:
a) Signal Availability — the proportion of time Opensignal users can successfully receive a mobile network signal,
b) Data Connectivity — the proportion of time when the network is available and the device can connect to the internet,
c) Task Completion — whether tasks initiated by the user’s device are completed,
d) Sufficiency — the probability that basic tasks will be executed sufficiently well for the user.
Definitions
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Regional Analysis
Regional Analysis Summary: Malaysia, Mobile Network Experience Report, November 2025
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- Johor
- Kedah
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- Kuala Lumpur
- Melaka
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- Pahang
- Perak
- Perlis
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- Putrajaya
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- Sabah
- Sarawak
- Selangor
- Terengganu
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Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience