Poland
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Poland
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
T-Mobile is the most awarded operator
T-Mobile wins 10 awards out of a possible 15 — seven outright and three jointly. Mobile is the outright winner for both Download Speed Experience and Upload Speed Experience. It scores 74.3Mbps in Download Speed Experience — an increase of 26Mbps since the previous report — extending its lead over second-placed Orange (63.5Mbps). T-Mobile also leads in Upload Speed Experience with a score of 12.1Mbps, ahead of Play’s 11.8Mbps.
Play expands its footprint, winning coverage and boosting 5G presence
Play takes the Coverage Experience award with a score of 7.8 points on a 10-point scale, up by around one point since the previous report, narrowly ahead of Orange (7.7 points). T-Mobile follows with 7.0 points. Play also wins the Time on Network award with a score of 98.7%. In addition to leading Coverage Experience and Time on Network, Play now claims joint wins in 5G Availability and shows strong gains across speed and experience metrics.
T-Mobile strengthens its quality & reliability lead
T-Mobile achieves a Consistent Quality score of 80.1% — an increase of around two percentage points since the previous report — and takes the Reliability Experience award with 907 points on a 100–1000 point scale, around eight points ahead of Orange and Play.
Orange advances in 5G Experience
Orange wins the Time on 5G award with 20.9% — up by around six percentage points — overtaking T-Mobile. It also delivers strong overall performance across experience metrics, including second place in Download Speed Experience and competitive results across Video, Games, and 5G Experience categories.
New 5G Availability methodology reveals T-Mobile and Play leading 5G signal presence.
While Orange leads Time on 5G, the updated 5G Availability measure — which captures the proportion of time 5G users are connected to a 5G signal whether or not they use it — sees T-Mobile and Play statistically tied for top spot at around 81%. This highlights the strength of their 5G footprint, even as Orange sees the biggest gains in active 5G usage.
Mobile Experience Awards
Market Overview
Poland continues to be a highly competitive market when it comes to subscribers' mobile experiences. In our November 2025 Mobile Experience Awards, T-Mobile emerges as the most-awarded operator with 10 wins — seven outright and three joint — driven by clear leadership in speed, quality, and reliability. Play expands its footprint with wins in Coverage Experience and Time on Network, along with a joint first-place finish in 5G Availability under our updated methodology. Orange also performs strongly across several categories, leading Time on 5G and placing closely behind T-Mobile in many experience metrics.
Recent operator activity reflects the rapid evolution of the Polish mobile landscape. In December 2024, Orange touted its success rolling out 5G throughout the year, with more than 3,000 base stations covering around 37% of Poland’s population. This progress is reflected in Orange’s improved 5G Coverage Experience score — up nearly two points year on year. Meanwhile, in June 2025, T-Mobile announced that it had surpassed 4,000 active 5G sites in the 3.5GHz band, significantly reinforcing its mid-band capacity and supporting its leadership in overall and 5G download speeds.
Polish operators have also accelerated the modernisation of their legacy networks. Play began its 3G shutdown in April 2025, following T-Mobile, which completed its shutdown in 2023. Orange has been phasing out 3G since 2023 and plans to finish by the end of 2025. Sunsetting 3G frees up valuable spectrum in the 900MHz and 2100MHz bands, which operators can refarm to boost 4G and 5G capacity. This additional spectrum contributes to the improvement observed in user experience — particularly T-Mobile’s strong performance in both overall and 5G download speeds.
Additionally, the Polish national telecommunications regulator (UKE) recently held an auction for blocks in the 700MHz and 800MHz bands. T-Mobile secured licences in both bands, while Play and Orange each obtained two 700MHz blocks, and Plus acquired one. This low-band spectrum — highly valued for its long-range and deep-indoor propagation characteristics — will play a critical role in extending high-quality mobile connectivity across rural areas and strengthening nationwide 5G availability.
In this report we examine the mobile network experience of the four main mobile network operators in Poland — Orange, Play, Plus and T-Mobile — over a period of 90 days starting on August 1, 2025, and ending on October 29, 2025, to see how they fared.
Overall Experience
National Analysis
T-Mobile wins the Video Experience award with a score of 69.8 points on a 100-point scale, holding a lead of about one point over the statistically tied scores of Orange and Play (68.3–68.7 points). Plus follows in fourth place with 62.9 points.
Both Play and T-Mobile improve their scores by two points since the last report, while Orange and Plus remain largely unchanged.
T-Mobile, Orange and Play place in the Very Good (68-78) category, while Plus places one category lower, in Good (58-68).
A Very Good (68-78) rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling. A Good (58-68) rating means that our users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Play wins the Games Experience award with a score of 76.9 points on a 100-point scale, maintaining a lead of around two points over the statistically tied scores of T-Mobile and Orange (74.9–75.5 points). Plus ranks fourth with 67.9 points.
T-Mobile’s score rises by four points, Play’s by three, and Orange’s by two, while Plus remains largely unchanged since the last report.
T-Mobile and Play place in the Good (75-85) category, while Orange and Plus place one category lower, in Fair (65-75).
A Good (75-85) rating means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game. A Fair (65-75) rating means that users find the experience to be ‘average’. In most cases the game is responsive to the actions of the player with most users feeling like they have control over the game. The majority of players notice a delay between their actions and the outcomes in the game.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
T-Mobile wins the Download Speed Experience award with a score of 74.3Mbps, achieving an 11Mbps lead over second-placed Orange (63.5Mbps). Play ranks third with 49.9Mbps, followed by Plus with 34.8Mbps.
Download speeds have improved across the board, with T-Mobile and Orange both gaining 26Mbps, Play up by 12Mbps, and Plus increasing by 3Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
T-Mobile wins the Upload Speed Experience award with a score of 12.1Mbps, narrowly surpassing Play’s 11.8Mbps. Orange follows with 10.8Mbps, while Plus records 7.5Mbps.
T-Mobile’s upload speed improves by 2Mbps, while Play and Orange both gain 1Mbps. Plus, however, sees a decline of 1Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
T-Mobile, Orange, and Play jointly win the 5G Video Experience award, achieving statistically tied scores between 76.2 and 76.6 points on a 100-point scale. They hold a slim one-point lead over Plus, which scores 75.1 points.
All operators place in the Very Good (68-78) category.
A Very Good (68-78) rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
T-Mobile, Orange, and Play share the 5G Games Experience award with statistically tied scores ranging from 85.8 to 86.5 points on a 100-point scale. They lead Plus, which scores 84.2 points, by about two points.
Play's score has increased by six points. T-Mobile's score has increased by five points. Orange's score has increased by two points. Plus' score has increased by one point.
T-Mobile, Orange and Play place in the Excellent (85 or above) category, while Plus places one category lower, in Good (75-85).
An Excellent (85 or above) rating means that the vast majority of users deem this network experience acceptable. Nearly all users feel like they have control over the game and they receive immediate feedback on their actions. There is not a noticeable delay in almost all cases. A Good (75-85) rating means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
T-Mobile wins the 5G Download Speed award with an impressive score of 290.1Mbps, outpacing Orange’s 251.3Mbps by 39Mbps. Play ranks third at 188.8Mbps, while Plus trails at 94.4Mbps.
Speed improvements are notable across most operators: T-Mobile gains 116Mbps, Orange 107Mbps, and Play 75Mbps. Plus, however, experiences a 14Mbps decrease.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Play wins the 5G Upload Speed award with a score of 27.9Mbps, leading T-Mobile by just one Mbps (27Mbps). Orange follows with 24.8Mbps, and Plus places fourth at 15.2Mbps.
T-Mobile’s upload speed rises by 3Mbps, Play’s by 2Mbps, and Plus’s decreases by 3Mbps, while Orange’s performance remains largely unchanged.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
National Analysis
Play wins the Coverage Experience award with a score of 7.8 points on a 10-point scale, holding a narrow lead over Orange’s 7.7 points. Plus ranks third with 7.3 points, followed by T-Mobile with seven points.
All operators record improvements of around one point since the previous report.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
National Analysis
T-Mobile wins the 5G Coverage Experience award with a score of 3.4 points on a 10-point scale, marginally ahead of Orange, which also scores 3.4 points. Play follows with three points, while Plus scores 2.5 points.
Scores have improved across the board, with Orange, T-Mobile, and Play each up by two points and Plus up by one.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
Play wins the Time on Network award with a score of 98.7%, edging out Orange at 98.2%. T-Mobile and Plus share third place with identical scores of 97.8%.
Definitions
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on Network shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
National Analysis
Orange wins the Time on 5G award with a score of 20.9%, maintaining a three-percentage-point lead over T-Mobile (18.4%). Plus follows with 15.4%, and Play ranks fourth with 12.7%.
Opensignal has previously reported on this award as 5G Availability, in the prior reports.
Definitions
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on 5G shows the proportion of time Opensignal users with a 5G device and a 5G subscription utilised an active 5G connection.
National Analysis
This report introduces Opensignal’s enhanced definition of 5G Availability. The metric now reflects the proportion of time that 5G users are connected to a 5G signal, whether or not they are actively using a 5G connection.
Play and T-Mobile jointly win under this new methodology, with statistically tied scores between 80.9% and 81.3%. Their users enjoy the highest proportion of time with the ability to connect to 5G signal, ahead of Orange (78.1%) and well ahead of Plus (18.7%).
Definitions
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was used.
Consistency
National Analysis
T-Mobile wins the Consistent Quality award with a score of 80.1%, maintaining a two-percentage-point lead over Orange (78%). Play ranks third with 77.1%, while Plus places fourth with 69.8%.
Since the previous report, Plus improves by three percentage points, Orange by two, and both T-Mobile and Play by one.
This metric measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices. It assesses a number of experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download throughput, upload throughput, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
National Analysis
T-Mobile also wins the Reliability Experience award with a score of 907 points on a 100–1000 scale, leading Orange and Play. Plus ranks fourth with 843 points.
T-Mobile’s score rises by 16 points, Play’s by eight, while Orange and Plus remain largely unchanged since the previous report.
Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete (basic) tasks on operators’ networks. It consists of the following components:
% time connected — The proportion of time Opensignal users can successfully connect to a mobile network
Data Connectivity — the proportion of time when the network is available and the device can connect to the internet
Task completion — whether tasks initiated by the user’s device are completed
Sufficiency — The probability that (basic) tasks will be executed sufficiently well for the user
Definitions
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience