Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Orange has overtaken T-Mobile to win both the Consistent Quality and Reliability Experience awards since the previous report, becoming the sole winner in these categories. This shift is driven by notable improvements in Orange’s performance, with its scores increasing by 4 percentage points for Consistent Quality and 29 points for Reliability, further strengthening its overall network experience.
T-Mobile users record leading experience across all metrics in both the Overall Experience and 5G Experience categories. It secures four outright wins, Video Experience, Download Speed Experience, Upload Speed Experience, and 5G Download Speed. In addition, T-Mobile shares the Games Experience and 5G Video Experience awards with Orange and Play, the 5G Games Experience award with Orange, and the 5G Upload Speed award with Play. This marks an improvement since the previous report, as T-Mobile has moved from trailing Play to sharing the Games Experience and 5G Upload Speed awards, where Play was previously the sole winner.
Play remains the sole winner of both the Coverage Experience and Time on Network awards. The Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel, and represents the experience users receive as they travel in these areas. Time on Network measures the proportion of time users stay connected to a network in the places they frequent most.
T-Mobile wins the 5G Availability award outright, taking sole ownership from Play after the two operators shared it in the previous report. T-Mobile’s lead is driven by a strong increase in its score to 88.1%, up 7 percentage points since the last report.
Orange wins the 5G Coverage Experience award outright with a score of 4.2 on a 10-point scale, reflecting an improvement of one point since the previous report. This gain enabled it to overtake the award from T-Mobile, which was the sole winner in the last report. Orange also retains the award for Time on 5G since the previous report.
In our May 2026 Mobile Network Experience report for Poland, T-Mobile remains the most awarded operator, securing nine awards, including five outright wins and four joint wins out of 15 total awards. Orange ranks second with seven awards, comprising four sole wins and three joint wins. Play follows with five awards, including two outright wins and three joint wins, while Plus does not receive any awards in this report.
In collaboration with the Polish Chamber of Information Technology and Telecommunications, T-Mobile, Orange, Plus and Play have initiated a joint effort to develop a standardized framework for advanced network APIs under the GSMA Open Gateway initiative. As part of this collaboration, the operators are jointly implementing Number Verification and SIM Swap APIs to help mitigate fraud and enhance the protection of customer identities. This initiative underscores a shared industry commitment to strengthening security and fostering innovation within Poland’s mobile ecosystem, demonstrating how coordinated action among operators can deliver meaningful value to consumers and the broader digital economy.
Poland's telco market continues to evolve, with Orange setting new 5G rollout targets for 2026. The operator aims to have at least 5,600 5G base stations live in the C-band (3.5GHz) and 2,600 sites deployed on 700MHz spectrum by the end of this year. Orange has also reported that its 5G network now reaches more than 80% of the Polish population, up from 70% at the start of 2025.
The operator Plus is undertaking a full network upgrade over the next five years, aiming to replace its RAN equipment across 1,800 sites. As part of this effort, it will deploy its first base stations to deliver 5G services in the 3.5GHz band. The operator is also obligated to have 3.5GHz equipment installed at 3,800 sites by the end of 2027.
In this report we examine the mobile network experience of the four main mobile network operators in Poland — Orange, Play, Plus and T-Mobile — over a period of 90 days starting on January 1, 2026, and ending on March 31, 2026, to see how they fared.
After winning the Video Experience award in the previous report, T-Mobile retains the award in this report, taking it outright with a score of 73.8 points on a 100-point scale and leading by around one point over second-placed Orange and Play, whose scores are statistically tied at 72.1-72.8 points. Plus ranks fourth with 67.3 points. Since the last report, Orange, Plus and T-Mobile have each improved by four points, while Play’s score has risen by three points. T-Mobile, Orange and Play are rated Very Good (68-78), meaning users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling, while Plus is rated Good (58-68), meaning users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling. Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
In the previous report, Play won the Games Experience award, but in this report T-Mobile, Orange and Play share the award with statistically tied scores of 79.6-80 points on a 100-point scale, leading fourth-placed Plus (72.8 points) by around seven points. Since the last report, Plus’ and Orange’s scores have increased by five points, T-Mobile’s by four points, and Play’s by three points. T-Mobile, Orange and Play are rated Good (75-85), meaning most users deem the experience acceptable, gameplay is generally controllable, and users receive immediate feedback between their actions and in-game outcomes, with most users not experiencing a delay. Plus is rated one category lower at Fair (65-75), meaning users find the experience ‘average’; in most cases the game is responsive and most users feel in control, but the majority of players notice a delay between their actions and the outcomes in the game.
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
T-Mobile wins the Download Speed award outright with a score of 90Mbps, leading second-placed Orange by 9Mbps (81.3Mbps). Play ranks third with 53.6Mbps, while Plus comes fourth with 36.7Mbps. Since the last report, download speeds have risen across all operators, with Orange up by 18Mbps, T-Mobile by 16Mbps, Play by 4Mbps, and Plus by 2Mbps.
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
T-Mobile retains the Upload Speed Experience award outright with a score of 14.2Mbps, leading second-placed Orange and Play, which are tied on 13Mbps, by 1Mbps. Plus ranks fourth with 8.5Mbps. Since the last report, Orange and T-Mobile have each increased their scores by 2Mbps, while Play and Plus have each improved by 1Mbps.
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
In the previous report, T-Mobile, Orange and Play jointly won the 5G Video Experience award, and they retain the joint win in this report with statistically tied scores of 78.6-79 points on a 100-point scale, leading fourth-placed Plus by around one point (77.3 points). Since the last report, Orange’s and T-Mobile’s score have increased by two points, Play’s score has increased by two points, and Plus’ score has increased by two points. T-Mobile, Orange and Play are rated Excellent (78 or above), meaning users are, on average, able to stream video at 1080p or better with fast loading times and no stalling, while Plus is rated Very Good (68-78), meaning users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling. 5G Video Experience scores account for adaptive bitrate streaming (ABR), which allows Opensignal to accurately represent users’ real video experience including video streams up to 4K quality.
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In the previous report, the 5G Games Experience award was shared by T-Mobile, Orange and Play. In this report, T-Mobile and Orange win the award jointly with statistically tied scores of 87.5-87.7 points on a 100-point scale, leading third-placed Play (86.3 points) by around one point, while Plus ranks fourth with 84.3 points. Since the previous report, Orange’s score has increased by two points and T-Mobile’s by one point, while Play’s and Plus’ scores have not changed a significant amount. T-Mobile, Orange and Play are rated Excellent (85 or above), meaning the vast majority of users deem the experience acceptable with nearly all users feeling in control and receiving immediate feedback with no noticeable delay in almost all cases, while Plus is rated Good (75-85), meaning most users deem the experience acceptable with generally controllable gameplay, immediate feedback, and most users not experiencing a delay between their actions and the game.
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
T-Mobile wins the 5G Download Speed award outright again with a score of 303.5Mbps, leading second-placed Orange at 259.2Mbps by 44Mbps. Play ranks third with 189Mbps, while Plus is fourth with 90.4Mbps. Since the last report, T-Mobile’s score has increased by 13Mbps and Orange’s by 8Mbps, Plus’ score has decreased by 4Mbps, and Play’s score has not changed a significant amount.
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
In the previous report, Play won the 5G Upload Speed award, but in this report T-Mobile and Play share the award with statistically tied scores of 28.9-29.4Mbps, leading third-placed Orange (25.9Mbps) by around 3Mbps, while Plus ranks fourth with 15.9Mbps. Since the last report, T-Mobile’s score has increased by 2Mbps, and Play’s, Orange’s, and Plus’ scores have each increased by 1Mbps.
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Play wins the Coverage Experience award outright with 8.1 points on a 10-point scale, leading second-placed Orange (7.9) by less than one point. Plus ranks third with 7.5 points, followed by T-Mobile in fourth with 7.3 points. Since the last report, the scores for all four operators have increased by less than one point: T-Mobile, Play, Plus, and Orange.
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
In the previous report, T-Mobile won the 5G Coverage Experience award, but in this report Orange takes the award outright with a score of 4.2 points on a 10-point scale, leading second-placed T-Mobile (4.1 points) by less than one point. Play ranks third with 3.5 points, while Plus is fourth with three points. Since the last report, Orange, T-Mobile, and Play have each increased their scores by one point, and Plus has increased its score by less than one point.
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Play wins the Time on Network award with a score of 98.9%, leading by just under one percentage point over second-placed T-Mobile and Orange, which are statistically tied at 98.5-98.6%, while Plus comes fourth with 98.4%. Since the last report, T-Mobile and Plus have each increased their scores by one percentage point, Orange’s score has risen by less than one percentage point, and Play’s score has also increased by less than one percentage point. Prior to Q4 2025, Time on Network was referred to as Availability in Opensignal reports.
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on Network shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Orange wins the Time on 5G award outright again in this report with a score of 26.9%, leading second-placed T-Mobile by five percentage points (21.6%). Plus ranks third on 18.4%, while Play is fourth with 14.3%. Since the last report, Orange’s score has risen by six percentage points, T-Mobile’s and Plus’ scores have each increased by three percentage points, and Play’s score is up by two percentage points. Time on 5G measures the percentage of time users with a 5G device are actively connected to a 5G network bearer, indicating how often data traffic is actually carried over 5G rather than 4G. Prior to Q4 2025, Time on 5G was referred to as 5G Availability in Opensignal reports.
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on 5G shows the proportion of time Opensignal users with a 5G device and a 5G subscription utilised an active 5G connection.
After T-Mobile and Play shared the 5G Availability award in the previous report, T-Mobile now wins outright with an 88.1% score, leading second-placed Orange (85.4%) by three percentage points. Play ranks third at 84.8%, while Plus remains fourth with 22.1%. Since the last report, Orange and T-Mobile have each improved by seven percentage points, Play by four percentage points, and Plus by three percentage points. 5G Availability measures the percentage of time users with a 5G device and subscription detect a 5G signal, regardless of whether their data traffic is actively using 5G or remains anchored on 4G. The 5G Availability metric’s definition was updated in Q4 2025 as part of refinement of our metric framework.
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was used.
In the previous report, T-Mobile won the Consistent Quality award, but in this report Orange takes the award outright with a score of 81.7%, leading second-placed Play by one percentage point (80.8%). T-Mobile ranks third on 80.4%, while Plus is fourth with 73.2%. Since the last report, Play and Orange have each improved by four percentage points, Plus has increased by three percentage points, and T-Mobile has risen by less than one percentage point.
This metric measures whether a network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) typical demanding tasks on their devices, assessing experience indicators including download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download throughput, upload throughput, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
T-Mobile won the Reliability Experience award in the previous report, but Orange takes the award outright in this report with a score of 928 points on a 100-1000 point scale, leading second-placed Play by four points (924). T-Mobile ranks third with 909 points, while Plus places fourth with 878. Since the previous report, Plus’ score has increased by 35 points, Orange’s by 29 points and Play’s by 26 points, while T-Mobile’s score hasn’t changed a significant amount.
Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete (basic) tasks on operators’ networks, and consists of the following components:
% time connected — The proportion of time Opensignal users can successfully connect to a mobile network
Data Connectivity — the proportion of time when the network is available and the device can connect to the internet
Task completion — whether tasks initiated by the user’s device are completed
Sufficiency — The probability that (basic) tasks will be executed sufficiently well for the user
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
Journalists, please retain the Opensignal logo and copyright
(© Opensignal Limited) information when using this image.
This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience