Singapore
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Singapore
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Singtel wins the Best Network award
Singtel earns the title of Best Network in Singapore, which recognizes operators providing outstanding overall experiences nationally in key Opensignal metrics.
Singtel strengthens its lead, securing outright wins in both Consistent Quality and Reliability
Singtel is the sole winner of both the Consistent Quality and Reliability awards. In the previous report, it shared the Consistent Quality award with StarHub, and now leads by 2.6 percentage points over StarHub. It also retains the Reliability award, extending a 15-point lead over second-placed SIMBA.
StarHub users enjoy the fastest Download Speed Experience in Singapore
StarHub maintains its position at the top for Download Speed Experience, achieving 155.9Mbps — 5% faster than second-placed Singtel.
Singtel leads the market with the strongest overall performance, winning 10 awards across the board
This marks a clear step up from the previous report, where Singtel shared several categories and held fewer outright wins. Since then, Singtel has become the sole winner of Upload Speed Experience, 5G Games Experience, 5G Availability, and Consistent Quality. It secures 7 sole awards, up from 3 in the previous report. In addition, Singtel now holds 3 shared wins, further strengthening its overall position in the market.
M1 retains its 5G Download Speed award
M1 users experience the fastest 5G download speeds in Singapore, beating Singtel and StarHub, which are in a statistical tie for second place. 5G Download Speed shows the average download speed experienced by Opensignal users across an operator's 5G network.
Mobile Experience Awards
Market Overview
In this Singapore Mobile Network Experience report, Opensignal introduces a revised 5G Availability metric, which defines the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was actively used. Previously, the metric showed the proportion of time Opensignal users with a 5G device and a 5G subscription utilized an active 5G connection, which is now reflected by Time on 5G. Also, our Availability metric changes its name to Time on Network to align with methodological updates in other metrics.
Singtel dominates the awards table in this report, securing 10 awards in total, 7 sole wins and 3 joint wins. Earlier this year, Singtel announced the launch of its first deployment of 700 MHz spectrum, making it the first operator in Singapore to roll out this band. The 700 MHz deployment enhances performance in challenging environments, delivering around 40% better coverage in high-rise buildings, underground transit, and remote areas.
The biggest event in the Singaporean telecoms market is undoubtedly SIMBA’s acquisition of M1 in a US$1.1 billion deal, subject to regulatory approval from the Infocomm Media Development Authority (IMDA). The consolidation of Singapore’s two smallest telcos could benefit the domestic market and consumers by harnessing synergies. However, MNO and MVNO competitors have raised concerns about the deal, about how it would affect the wholesale market and give the new entity a spectrum structural advantage. This deal coincides with another consolidation effort in the market — StarHub purchasing the remaining shares in internet service provider MyRepublic, a move that is likely to strengthen its convergence offering in the market.
Singaporean operators show very strong performance across 5G metrics at a global level. In the latest 5G Global Mobile Network Experience Awards report, Singtel is the 5G Global Winner for 5G Coverage Experience and 5G Games Experience in the small-area category, while StarHub and M1 share the global top spot for 5G Video Experience. These three operators also earn 5G Global Leader recognitions across other categories. Nationwide deployments of 5G Standalone (SA) drive this strong 5G performance in Singapore. M1, Singtel, and StarHub have rolled out commercial services across the city-state and are introducing new features for customers, such as network slicing and 5G RedCap networks.
In this report we examine the mobile network experience of the four main mobile network operators in Singapore — M1, SIMBA, Singtel and StarHub — over a period of 90 days starting on August 1, 2025, and ending on October 29, 2025, to see how they fared.
Overall Experience
National Analysis
In the previous report, StarHub secured the Video Experience award, and the operator wins it outright again with a score of 74.1 on a 100-point scale. StarHub maintains its one-point lead over Singtel, which follows in second place with 73.2 points.
All operators place in the Very Good (68-78) category. This means our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Singtel claims the Games Experience award once again, winning outright with a score of 87.3 on a 100-point scale and maintaining a two-point lead over StarHub, which comes in second with 85.7 points.
M1's score has increased by one point. Singtel's, StarHub's and SIMBA's scores haven't changed a significant amount since the previous report.
Singtel and StarHub rate as Excellent (85 or above), while M1 and SIMBA place one category lower, in Good (75-85).
An Excellent (85 or above) rating means that the vast majority of users deem this network experience acceptable. Nearly all users feel like they have control over the game and they receive immediate feedback on their actions. There is not a noticeable delay in almost all cases.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
StarHub remains the winner of the Download Speed Experience award, securing the top position outright with an average speed of 155.9Mbps. This gives StarHub an 8Mbps lead over Singtel.
StarHub’s score has improved by 23Mbps, followed closely by Singtel with a 21Mbps increase. M1’s speed has risen by 18Mbps, while SIMBA has increased by 2Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
In the previous report, Singtel and StarHub shared the Upload Speed Experience award. This time around, Singtel edges out its competitor and takes the award outright with a score of 22.1Mbps, 1Mbps ahead of StarHub.
Singtel’s score has increased by 4Mbps, while StarHub’s and M1’s scores have each risen by 3Mbps. SIMBA improved by 1Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
Singtel, M1, and StarHub remain locked in a statistical tie for the 5G Video Experience award, with scores between 78.1 and 78.4 points on a 100-point scale. Their performance places them roughly four points ahead of SIMBA, which ranks fourth with 74.4 points.
Singtel, M1 and StarHub place in the Excellent (78 or above) category — this rating means that our users are, on average, able to stream video at 1080p or better with fast loading times and no stalling. Meanwhile, SIMBA places one category lower, in Very Good (68-78).
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
In this report, Singtel breaks out of the statistical tie it was in with StarHub and takes the award home, with a score of 92.8 points on a 100-point scale, placing it roughly one point ahead of statistically tied M1 and StarHub.
Regardless of their choice of operator, our Singaporean users enjoy an Excellent (85 or above) quality of mobile gaming when connected to 5G services. This means that the vast majority of users deem this network experience acceptable. Nearly all users feel like they have control over the game and they receive immediate feedback on their actions. There is not a noticeable delay in almost all cases.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
M1 wins the 5G Download Speed award outright with a score of 350.3Mbps and a lead of around 13Mbps over second-placed Singtel's and StarHub's statistically tied scores of 334.8-338.9Mbps. SIMBA comes fourth with a score of 43.1Mbps.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
In the previous report, StarHub held the 5G Upload Speed award outright. In this report, Singtel joins StarHub on the winners’ podium, with statistically tied scores between 35.1 and 36Mbps. Their performance places them around 2Mbps ahead of M1, which ranks third with 33.7Mbps. SIMBA follows in fourth with 9.6Mbps.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
National Analysis
Singtel wins the 5G Coverage Experience award outright with a score of 9.3 points on a 10-point scale and a lead of one point over second-placed M1's and StarHub's identical scores of 8.7 points. This means that Singtel has the widest and most extensive geographic 5G coverage footprint in populated areas among Singapore’s mobile operators.
StarHub’s and M1’s scores have each increased by one point, while SIMBA and Singtel have recorded smaller gains of less than one point.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
All of the operators share the Availability award with statistically tied scores of 99.2-99.5%. These figures represent the proportion of time Opensignal users spend connected to a 5G, 4G, or 3G mobile signal.
Definitions
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on Network shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
National Analysis
Singtel wins the 5G Availability award outright with a score of 82.7%, with a sizable winning margin of around 24 percentage points over statistically tied M1 and StarHub.
These scores reflect the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was actively used.
Definitions
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was used.
Consistency
National Analysis
Singtel pulls ahead of the previous joint winner StarHub and takes home the Consistent Quality award, with a score of 82.9% and a lead of three percentage points over second-placed StarHub's 80.3%.
This metric measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices. It assesses a number of experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download throughput, upload throughput, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
National Analysis
Singtel defends the Reliability Experience award, with a score of 918 points on a 100-1000 point scale and a lead of 15 points over second-placed SIMBA's 903 points.
Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete basic tasks on operators’ networks. It consists of the following components:
a) Signal Availability — the proportion of time Opensignal users can successfully receive a mobile network signal,
b) Data Connectivity — the proportion of time when the network is available and the device can connect to the internet,
c) Task Completion — whether tasks initiated by the user’s device are completed,
d) Sufficiency — the probability that basic tasks will be executed sufficiently well for the user.
Definitions
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience