Chile
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Chile
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Entel takes home the most wins again
Entel dominates the awards table with 11 outright wins and one joint victory across Overall Experience, 5G Experience, Coverage and Consistency. The operator sweeps four Overall Experience awards, adds three 5G Experience and three Coverage wins, and secures the Consistent Quality award, underscoring its consistent ability to deliver a leading mobile experience for users across Chile.
Opensignal users have the most reliable experience on Claro
Opensignal users enjoy the most reliable experience on Claro, as the operator wins the Reliability Experience award. Claro takes the lead from Entel, which won in the previous report, and now tops the table with a score of 893 points, ahead of Entel's 889. Claro also records the largest improvement since the last report, with its score rising by 35 points.
Movistar earns two new awards in the 5G Experience category
In the previous report, Movistar held just one award. In this report, it adds two new awards to its tally, winning 5G Download Speed outright with a score of 165.5Mbps, leading by 22Mbps over second-placed Entel, and sharing the 5G Live Video Experience award jointly with Claro and Entel.
WOM continues to provide the fastest upload speeds in Chile
WOM retains its sole win for Upload Speed Experience, posting an outright score of 13.3Mbps. This places it 2Mbps ahead of second-placed Entel. By maintaining its lead, WOM continues to stand out for upload performance.
Entel leads for Consistent Quality
The operator wins the Consistent Quality award outright again with a score of 73.6%. Consistent Quality measures whether the network is sufficient to support common mobile application requirements at a level that is 'good enough' for users to maintain (or complete) various typical tasks on their devices.
Mobile Experience Awards
Market Overview
Entel wins the most awards in this report, supported by its outright victories in Download Speed Experience, Consistent Quality and Coverage Experience. Overall, the operator secures 11 sole wins and one joint win across the awards table. Meanwhile, Claro, Movistar and WOM each hold two awards.
The Chilean telecom market is entering a new phase, as Millicom and NJJ Holding acquire Telefonica's operations in Chile, the parent company of Movistar. The transaction is valued at $1.2 billion. Marcelo Benítez, CEO of Millicom, described the deal as reflecting Millicom's 'disciplined and pragmatic approach to long-term value creation in Latin America.'
The transaction coincides with a period of ongoing technological advancement in Chile's mobile sector. Chile's 5G adoption continues to accelerate. In 2025, the country added more than 3 million new 5G users, reaching a total of 8.2 million subscribers. According to the Undersecretary of Telecommunications, Claudio Araya San Martín, 5G networks are now available in nearly every municipality nationwide, underscoring the breadth of Chile's deployment. As of September 2025, 5G accounts for 39.3% of all mobile connections, reflecting a 64% year-on-year increase.
This increase in deployment comes after two successful 5G spectrum auctions in February 2021 and June 2024. Chile is now considering a potential third auction within five years. The Undersecretariat of Telecommunications (Subtel) has launched a public consultation to assess the conditions for a new 5G spectrum auction, including whether an additional 50 MHz of spectrum in the 3.5 GHz band would support further 5G deployment and adoption.
In this report, we examine the mobile network experience of the four main mobile network operators in Chile — Claro, Entel, Movistar and WOM — over a period of 90 days starting on October 1, 2025, and ending on December 29, 2025.
Overall Experience
National Analysis
Entel retains the Video Experience award, winning outright with a score of 66.1 points on a 100-point scale. Entel leads second-placed Claro (64.4 points), with Movistar in third (63.1 points) and WOM in fourth (62.3 points). Since the last report, Movistar's score has increased by four points, Claro's by three points, and both Entel's and WOM's by one point. All operators place in the Good (58-68) category.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Entel wins the Live Video Experience award outright with 61.0 points on a 100-point scale. Claro and WOM are statistically tied for second (57.3-58.3 points), while Movistar ranks fourth with 54.2 points. Entel and Claro place in the Excellent category, while Movistar and WOM place in Very Good.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
National Analysis
Entel wins the Games Experience award outright with 65.1 points, leading Movistar (64.3) by one point. WOM ranks third with 63.5 points, while Claro is fourth on 61.5. Entel is rated Fair, while the others are rated Poor.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Entel wins Download Speed Experience outright with 46.7Mbps, leading Movistar and Claro (42.4-42.9Mbps) by around 4Mbps. WOM remains fourth with 38.7Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
WOM wins Upload Speed Experience outright with 13.3Mbps, leading Entel (11.2Mbps) by 2Mbps. Movistar scores 10.7Mbps and Claro 9.9Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Regional Analysis
Regional Analysis Summary: Chile, Mobile Network Experience Report, March 2026
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A-I
- Antofagasta
- Concepción
- Greater La Serena
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J-R
- Rancagua
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S-Z
- Santiago
- Temuco
- Valparaíso
in Antofagasta
in Antofagasta
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in Concepción
in Concepción
in Greater La Serena
in Greater La Serena
in Greater La Serena
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in Rancagua
in Rancagua
in Rancagua
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in Santiago
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in Temuco
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in Valparaíso
in Valparaíso
5G Experience
National Analysis
Entel wins 5G Video Experience outright with 75.4 points, leading Movistar and Claro (74.1-74.2 points). WOM scores 71.1 points. All operators place in Very Good.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
Entel, Movistar and Claro jointly win 5G Live Video Experience with statistically tied scores of 71.8-73.4 points. WOM follows with 69.7 points. All operators place in Excellent.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.
National Analysis
Entel wins 5G Games Experience outright with 77.1 points, leading Movistar and Claro (74.0-74.1 points). WOM scores 64.3 points. Entel is rated Good, Movistar and Claro Fair, and WOM Poor.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
Movistar wins 5G Download Speed outright with 165.5Mbps, finishing 22Mbps ahead of Entel (143.7Mbps). Claro scores 134.2Mbps and WOM 109.6Mbps.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Entel wins 5G Upload Speed outright with 24.5Mbps, leading Movistar (23.2Mbps). WOM scores 22.2Mbps and Claro 18.7Mbps.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Regional Analysis
Regional Analysis Summary: Chile, Mobile Network Experience Report, March 2026
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A-I
- Antofagasta
- Concepción
- Greater La Serena
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J-R
- Rancagua
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S-Z
- Santiago
- Temuco
- Valparaíso
in Antofagasta
in Antofagasta
in Antofagasta
in Antofagasta
in Concepción
in Concepción
in Concepción
in Concepción
in Greater La Serena
in Greater La Serena
in Greater La Serena
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in Rancagua
in Rancagua
in Rancagua
in Rancagua
in Santiago
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Coverage
National Analysis
Entel wins Coverage Experience with 8.0 points, ahead of WOM (7.3), Movistar (7.0) and Claro (6.5).
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
National Analysis
Entel wins 5G Coverage Experience with 3.3 points, ahead of WOM (3.0), Movistar (2.8) and Claro (1.6).
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
WOM wins Time on 5G outright with 29.8%, ahead of Entel (23.7%), Movistar (19.9%) and Claro (16.4%).
Time on 5G measures the percentage of time users with a 5G device are actively connected to a 5G network bearer.
Definitions
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Time on 5G shows the proportion of time Opensignal users with a 5G device and a 5G subscription utilised an active 5G connection.
National Analysis
Entel wins 5G Availability outright with 58.2%, ahead of Claro (43.5%), WOM (34.5%) and Movistar (25%).
5G Availability measures the percentage of time users detect a 5G signal.
Definitions
Our time on network and availability metrics are not measures of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our time on network data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our time on network and availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had a 5G connection, whether or not it was used.
Regional Analysis
Regional Analysis Summary: Chile, Mobile Network Experience Report, March 2026
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A-I
- Antofagasta
- Concepción
- Greater La Serena
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J-R
- Rancagua
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S-Z
- Santiago
- Temuco
- Valparaíso
in Antofagasta
in Antofagasta
in Concepción
in Concepción
in Greater La Serena
in Greater La Serena
in Rancagua
in Rancagua
in Santiago
in Santiago
in Temuco
in Temuco
in Valparaíso
in Valparaíso
Consistency
National Analysis
Entel wins Consistent Quality outright with 73.6%, finishing ahead of Claro (71.1%), WOM (66.7%) and Movistar (65.1%).
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download throughput, upload throughput, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
National Analysis
Claro wins Reliability Experience outright with 893 points, ahead of Entel (889). Movistar and WOM share third with 872 points.
Definitions
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Regional Analysis
Regional Analysis Summary: Chile, Mobile Network Experience Report, March 2026
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A-I
- Antofagasta
- Concepción
- Greater La Serena
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J-R
- Rancagua
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S-Z
- Santiago
- Temuco
- Valparaíso
in Antofagasta
in Antofagasta
in Concepción
in Concepción
in Greater La Serena
in Greater La Serena
in Rancagua
in Rancagua
in Santiago
in Santiago
in Temuco
in Temuco
in Valparaíso
in Valparaíso
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience