Chile
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Chile
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
National
VTR leads for Download Speed and Consistent Quality
VTR wins outright for both Download Speed and Consistent Quality. Its Download Speed result of 179.9Mbps places it nearly 28Mbps ahead of the next-ranked providers — Movistar and Mundo, which are statistically tied for second. VTR also leads for Consistent Quality with 85.3%, which measures how often a connection is good enough for a range of common applications from the perspective of a single connected device.
Movistar takes the top spot for Upload Speed
Movistar wins outright for Upload Speed with 86.1Mbps, slightly ahead of Mundo, which places second at 82.8Mbps. VTR, despite its wins across all other metrics, ranks fourth for Upload at 64.7 Mbps — with its score likely impacted by the remaining cable subscribers on its service.
Video is tightly contested across three providers
VTR wins for Video with a score of 73.7, but the category is the most competitive in this report — Mundo scores 73.2 and Movistar 72.8, placing all three within less than a point of each other. All providers place in the "Very Good" category, meaning that our users were, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Market Overview
Chile's fixed broadband market is being shaped by both regulation and rapid structural change. In July 2024, Chile enacted Law 21.678, formally designating internet access as a public service on a par with water and electricity. In practice, this means operators must connect any requesting subscriber within their declared coverage footprint, eliminating the ability to selectively choose which households within a wider served area to connect. The law also strengthens regulator Subtel's oversight powers and introduces demand subsidies for low-income households.
According to Subtel's reporting as of the end of Q4 2025, fiber now accounts for 84.0% of fixed connections, up from 72.4% just twelve months earlier, while household penetration stands at 68.8%. 12.4% of connections still use cable, though this number is declining.
Against this backdrop, the market is undergoing its most significant structural reset in years. The defining event of the period covered by this report is Telefónica's full exit from Chile.
Telefónica completed the sale of its Movistar retail operations in February 2026 to a consortium of NJJ Holding (51%) and Millicom (49%) in a deal valued at approximately $1.2 billion. The transaction hands Millicom a business which finished 2025 with a 27.8% fixed broadband market share. It is currently the largest ISP in Chile, despite its market share falling 0.7 percentage points year on year. Millicom, which operates across much of Central and South America under the Tigo brand, has signalled a long-term commitment to the Chilean market.
Ahead of the sale, Telefónica made the deal more attractive by reducing its debts and transferring its 40% stake in OnNet Fibra to a separate Telefónica group holding vehicle. OnNet Fibra is an open-access wholesale fiber network. It is one of several wholesale fiber joint ventures Telefónica has established globally with financial investors, including in Germany, Spain and the UK. Since OnNet Fibra's formation in 2021, it has attracted customers in Entel and ClaroVTR, as well as Movistar itself. What Telefónica ultimately does with this remaining stake has not been disclosed, though Telefónica's broader retreat from Latin American assets suggests an eventual disposal is plausible, though the timeline and buyer are unknown.
ClaroVTR has also undergone its own consolidation. Initially a joint venture between Liberty Latin America and América Móvil, the latter assumed full control of the joint venture in mid-2025, bringing the combined Claro and VTR entity under single ownership. Both brands continue to trade separately and are included separately in this report. Together they hold approximately 27% of the fixed market.
Beyond the traditional ISP landscape, satellite connectivity is also disrupting the market, particularly for the rural and remote communities that fiber has yet to reach. According to Subtel data cited by La Tercera, Starlink closed Q1 2026 with 156,623 subscribers in Chile, or 3.2% of all fixed broadband connections. This was an 81.4% increase year-on-year. Amazon's Kuiper was also expected to enter the Chilean market by mid-2026, though this may well be delayed following the failed Blue Origin test. As and when Kuiper does launch, it will be interesting to see whether it is the terrestrial ISPs, or Starlink itself, that feels the greatest impact from increased competition.
This report covers Chile's main internet service providers – Claro, Entel, Gtd, Movistar, Mundo and VTR.
We analyze real-world data from Peru's fixed broadband users across five measures of user experience: Consistent Quality, Download Speed, Upload Speed, Video, and Reliability. Together, these metrics capture the many ways households rely on broadband, from remote work and education to video streaming and gaming.
We report using consumer-facing brand names. Plan characteristics -- such as speed tiers or data caps -- vary widely, and the distribution of plans influences average experience results. Our analysis reflects users' actual experience, regardless of their subscribed plan, measured over a 90-day period starting January 1, 2026,
National Fixed Broadband Experience
Overall Experience
Definitions
Opensignal's Broadband Reliability Experience measures the ability of a household to connect to the internet and to successfully complete 'uninterrupted' tasks across multiple devices, encompassing work and recreational activities. While Reliability incorporates and expands upon elements akin to Broadband Consistent Quality, it uniquely includes assessments of initial connectivity and continuous completion of tasks, making it more comprehensive in scenarios involving multiple simultaneous connections.
Definitions
Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.
Definitions
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Definitions
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Definitions
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience