Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
XL SATU retains the Reliability Experience award for fixed-line services with a score of 497 (on a 100–1000 scale), ahead of Indosat HiFi and Oxygen.id. Opensignal’s Reliability Experience measures how consistently users can connect and complete tasks such as streaming or browsing, from initial connection through to completion.
Indosat HiFi breaks its statistical tie from the last report with XL SATU to win Consistent Quality outright, scoring 69.7%. It leads runner-up XL SATU by one percentage point. The metric reflects the share of tests meeting recommended thresholds for HD video, video calls, and gaming.
Biznet Home retains the Download Speed award with 41.0 Mbps. Oxygen.id again wins Upload Speed, with a score of 29.6Mbps. It has improved by 3.5 Mbps since the last report.
IndiHome wins all the awards in Maluku and Papua, where it is the only ISP operating at scale — a situation similar to many rural areas in other regions. Its extensive footprint across rural and underserved areas positions it as a key provider of fixed broadband access beyond major urban centers, reflecting its ongoing role in expanding nationwide connectivity.
Indosat HiFi secures three outright wins in Jakarta — Consistent Quality, Video Experience, and Reliability Experience. Biznet Home leads Download Speed, while Upload Speed is jointly won by Biznet Home and Oxygen.id.
XL SATU sweeps all five awards in Kalimantan — including speed, consistency, reliability, and video — and repeats this clean sweep in Jawa Barat and Sulawesi. Meanwhile, GlobalXtreme wins all five awards outright in Bali Nusra, with clear leads over second-placed Biznet Home in Consistent Quality, Reliability Experience, and both speed metrics.
Indonesia’s fixed broadband market remains highly concentrated, with the incumbent Telkomsel accounting for the majority of fixed broadband connections. Through its IndiHome (fixed-line) and Orbit (FWA) brands, it maintains the widest footprint and population reach. However, smaller providers continue to grow.
The broadband penetration in Indonesia is slowly rising — up to just short of 25% as of December 2025 — leaving significant room for expansion. At the same time, the market is rapidly shifting toward fiber, which now accounts for over 90% of fixed broadband connections, while xDSL and cable continue to lose prevalence, according to TeleGeography.
Affordability and accessibility of services remain key barriers to adoption, prompting both public and private initiatives to expand coverage. One example is Internet Rakyat (“People’s Internet”), which aims to deliver 100Mbps services at low cost. Surge and MyRepublic, who both won regional licenses in the 1.4GHz spectrum auction, are already working on deploying 5G Fixed Wireless Access (FWA) services.
Surge has already launched services, offering speeds of up to 100Mbps for IDR100,000 (USD6) per month, including unlimited data and a free modem. MyRepublic has also launched its 5G FWA services — under the MyRepublic Air brand — starting in Jakarta and targeting regions across Sumatra, Kalimantan, Sulawesi, Bali, and Nusa Tenggara during its initial expansion. Alongside its planned 5G FWA rollout and merger with Moratelindo — which owns the Oxygen.id brand — MyRepublic is positioning itself to accelerate broadband expansion nationally. Meanwhile, Telkomsel intends to consolidate fiber optic assets owned by several state-owned enterprises, including Icon Plus, as part of efforts to strengthen its subsidiary InfraNexia as a dedicated fiber infrastructure business hub.
Indonesia’s geography — a vast, dispersed archipelago — continues to constrain fixed wireline broadband rollout, particularly in rural areas. This creates opportunities for alternative technologies, with satellite providers gaining traction. Starlink is attracting users both in rural and urban areas, with Lintasarta, a subsidiary of Indosat Ooredoo Hutchison (IOH), reporting more than fivefold growth in managed Starlink deployments in 2025.
In this report, we compare user experience across eight major fixed-line ISPs: Biznet Home, CBN, Icon Plus, IndiHome (Telkomsel fixed-line services), Indosat HiFi, MyRepublic, Oxygen.id, and XL SATU, using their consumer-facing brand names.
Opensignal analyzes real-world data from Indonesia’s fixed-line broadband users across five key measures of experience: Consistent Quality, Download Speed, Upload Speed, Video Experience, and Reliability Experience. Together, these metrics reflect how households use broadband in practice — from remote work and education to streaming and gaming. Our results cover a mix of fixed-line technologies (e.g., cable, FTTH, xDSL) and exclude Wi-Fi hotspot usage.
The analysis covers a 90-day period starting January 1, 2026, and includes results at national and regional levels, as well as across urban and rural areas.
Plan characteristics — for example, speed tiers or data caps — vary greatly by provider, and the mix of plans available affects the average experience results. Opensignal’s measurements capture users’ real-world experience, regardless of the plan they have purchased from their provider. This report analyzes the actual situation across all users’ plans. A user’s fixed broadband experience is also influenced by the router they are using.
Category description:
The experience of our users across wired methods of broadband access delivery i.e. Fiber, xDSL, Cable (HFC).
Across five categories of fixed-line broadband experience in Indonesia, four ISPs win awards, highlighting differing strengths. Oxygen.id and XL SATU each win one award outright, while also sharing the winners’ podium for Video Experience.
XL SATU retains the Reliability Experience award with a score of 497 (on a 100–1000 scale), ahead of Indosat HiFi and Oxygen.id. Its score has improved by 34 points since the previous report, although MyRepublic records the largest increase, of nearly 50 points.
After sharing the Consistent Quality award with XL SATU in the previous report, Indosat HiFi wins it outright this time with a score of 69.7%. It leads runner-up XL SATU by one percentage point and is more than nine points ahead of third-placed Icon Plus.
Biznet Home retains the Download Speed award with 41.0Mbps, an 8% increase since the previous report. However, MyRepublic users see the largest relative gains in download speeds (22%), followed by XL SATU (12%). For Upload Speed, Oxygen.id wins again with 29.6Mbps, while XL SATU records the highest relative improvement at 18%.
Opensignal's Broadband Reliability Experience measures the ability of a household to connect to the internet and to successfully complete 'uninterrupted' tasks across multiple devices, encompassing work and recreational activities. While Reliability incorporates and expands upon elements akin to Broadband Consistent Quality, it uniquely includes assessments of initial connectivity and continuous completion of tasks, making it more comprehensive in scenarios involving multiple simultaneous connections.
Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Category description:
The experience of our users who are served by Fixed Wireless Access (FWA).
Category description:
The experience of our users across wired methods of broadband access delivery i.e. Fiber, xDSL, Cable (HFC).
Opensignal analyzed five dimensions of fixed-line broadband experience across Indonesia’s regions, covering urban, rural, and combined views.
Results vary significantly between regions, with no single provider dominating across the board. However, in individual markets, some operators in particular excel. Indosat HiFi stands out in Jakarta with three outright wins, underlining its strong position in the capital. Meanwhile, XL SATU achieves a clean sweep in Jawa Barat, Kalimantan, and Sulawesi, winning all five regional awards outright — including speed, consistency, reliability, and video experience. GlobalXtreme has repeated this feat in Bali Nusra, ending with five sole wins.
These competitive dynamics are less pronounced in more remote regions such as Papua and Maluku, where IndiHome is often the only ISP operating at scale. Its extensive footprint across rural and underserved areas positions it as a key provider of fixed broadband access beyond major urban centers, reflecting its ongoing role in expanding nationwide connectivity.
Category description:
The experience of our users who are served by Fixed Wireless Access (FWA).
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience