Indonesia
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Indonesia
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
National
XL Home comes first for Reliability Experience
In Indonesia, XL Home has the most reliable fixed-line broadband network, winning the Reliability Experience award with a score of 463 points on a 100–1000 scale — ahead of Indosat HiFi and Biznet Home. Opensignal’s Reliability Experience metric measures how consistently a household can connect to the internet and successfully complete tasks such as streaming video or browsing. It assesses the entire user experience, from initial connection to task completion.
Biznet Home triumphs for Download Speed, while Oxygen.id — for Upload Speed
Biznet Home wins the Download Speed award with a score of 37.8Mbps — 9% faster than runner-up XL Home. However, Oxygen.id triumphs in Upload Speed, beating Biznet Home by 0.6Mbps.
Indosat HiFi and XL Home share the winner’s podium for Consistent Quality
Indosat HiFi and XL Home are joint winners of the Consistent Quality award, with scores of 68.7–68.9%. These scores represent the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls, and play games.
Regional
Biznet leads in Jakarta and across the Jawa regions
Biznet confirms its strong position in both Jakarta and across the Jawa regions. It wins four out of five awards in Jakarta and in several areas across Jawa — either outright or jointly. Biznet dominates elsewhere as well, winning all five regional awards outright in Bali Nusra.
XL Home achieves a clean sweep in Kalimantan
XL Home wins all five regional awards outright in Kalimantan — where the new capital, Nusantara, is located — with its haul including speed, consistency, reliability, and video awards. The ISP also wins four awards outright in Sulawesi.
Indosat HiFi excels in Sumatra
Indosat HiFi comes first for all five regional awards in Sumatra, either outright or jointly. It is the sole winner of Consistent Quality, Video Experience and Reliability Experience — and also shares both speeds awards with MyRepublic. Indosat HiFi also wins three awards outright in Jawa Tengah.
Market Overview
In this report, Opensignal examines real-world data from our Indonesia fixed-line broadband users. To reflect the various ways in which fixed broadband is used, we include five different measures of user experience: Consistent Quality, Download Speed, Upload Speed, Video Experience, and Reliability Experience. Together, these measures capture the wide range of ways households use broadband services — from remote work and education to video streaming and gaming. Our results for Indonesia’s fixed-line ISPs include a blend of different fixed-line technologies (e.g., cable, FTTH, or xDSL) but do not include readings from Wi-Fi hotspots.
We compare user experience across eight main ISPs operating throughout Indonesia: Biznet Home, CBN, Icon Plus, IndiHome (Telkomsel fixed-line services), Indosat HiFi, MyRepublic, Oxygen.id, and XL Home. The analysis covers their performance over a 90-day period starting on August 1, 2025, to assess how these ISPs fared. We also include scores for ISPs across Indonesia’s regions, as well as across urban and rural areas — both at the national and regional levels.
Plan characteristics — for example, speed tiers or data caps — vary greatly by provider, and the mix of plans available affects the average experience results. Opensignal’s measurements capture users’ real-world experience, regardless of the plan they have purchased from their provider. This report analyzes the actual situation across all users’ plans. A user’s fixed broadband experience is also influenced by the router they are using.
The market leader in Indonesia’s fixed broadband market is the incumbent Telkomsel, with a 67% market share. It offers xDSL and fiber services under the IndiHome brand and FWA services under the Orbit brand. This makes Telkomsel the operator with the largest footprint and population coverage in Indonesia when it comes to fixed broadband services. Indonesia Comnets Plus (ICON+) controls nearly 9% of the fixed broadband market, while MyRepublic holds around 6.5%. XLSMART — newly created following the merger of XL and Smart — has more than 6% of Indonesia’s fixed broadband subscribers.
According to TeleGeography, the share of fiber services in total fixed broadband subscriptions has been increasing in recent years, reaching nearly 89%, while xDSL and cable have been steadily losing relevance among local customers. However, the penetration of fixed broadband services remains relatively low — just over 20% as of June 2025. This is due to Indonesia’s unique geographic characteristics, with a population spread across a vast archipelago, posing a significant challenge to the rapid growth of fixed broadband services. The Indonesian regulator has earmarked 5G FWA deployments as a solution to close the connectivity gap in more remote parts of the country. However, FWA adoption has yet to take off due to high service costs. To boost the capacity of FWA services at affordable prices, Komdigi has allocated an 80 MHz block in the 1.4 GHz band, with Surge and MyRepublic winning regional licenses in the auction.
ISPs are also developing their own FWA solutions. Indosat has extended its partnership with Nokia, which includes deployments of Nokia’s FastMile FWA solutions in strategic regions to improve fixed broadband connectivity in underserved areas. Nokia is also collaborating with SURGE and OREX SAI to roll out affordable 5G FWA services across Indonesia. Meanwhile, XLSMART has been expanding its 4G FWA coverage in Eastern Indonesia.
Satellite services have also been a major disruptor in the market, with Starlink selling so quickly that it had to temporarily freeze new sign-ups. Opensignal has recently published two articles on Starlink’s presence in Indonesia — one focused on network performance, and the other exploring Starlink’s user distribution across Indonesia and pricing strategy. Starlink is predominantly used in rural areas, where it can provide connectivity in remote areas — although its steep hardware and data costs remain a significant barrier to mass adoption.
National Fixed Broadband Experience
Category description:
The experience of our users across wired methods of broadband access delivery i.e. Fiber, xDSL, Cable (HFC).
Definitions
Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.
Definitions
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Definitions
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Definitions
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Definitions
Opensignal's Broadband Reliability Experience measures the ability of a household to connect to the internet and to successfully complete 'uninterrupted' tasks across multiple devices, encompassing work and recreational activities. While Reliability incorporates and expands upon elements akin to Broadband Consistent Quality, it uniquely includes assessments of initial connectivity and continuous completion of tasks, making it more comprehensive in scenarios involving multiple simultaneous connections.
Category description:
The experience of our users who are served by Fixed Wireless Access (FWA).
Regional Fixed Broadband Experience
Category description:
The experience of our users across wired methods of broadband access delivery i.e. Fiber, xDSL, Cable (HFC).
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A-F
- Bali Nusra
- Bali Nusra - Rural areas
- Bali Nusra - Urban areas
- Banten
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G-L
- Jakarta
- Jawa Barat
- Jawa Barat - Rural areas
- Jawa Barat - Urban areas
- Jawa Tengah
- Jawa Tengah - Rural areas
- Jawa Tengah - Urban areas
- Jawa Timur
- Jawa Timur - Rural areas
- Jawa Timur - Urban areas
- Kalimantan
- Kalimantan - Rural areas
- Kalimantan - Urban areas
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S-X
- Sulawesi
- Sulawesi - Rural areas
- Sulawesi - Urban areas
- Sumatra
- Sumatra - Rural areas
- Sumatra - Urban areas
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Y-Z
- Yogyakarta
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in Sulawesi
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in Sumatra
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in Yogyakarta
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Category description:
The experience of our users who are served by Fixed Wireless Access (FWA).
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience