Singapore
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Singapore
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Singtel users enjoy the most reliable mobile experience in Singapore
Singtel again wins the Reliability Experience award, this time with a score of 916 on a 1000-point scale. This is an increase of 11 points from the most recent report. M1 comes in second with a score of 901 points.
Singtel has the widest 5G Coverage in Singapore
Singtel scores a 9.1 out of 10 points on 5G Coverage Experience to again win the award. Singtel has a strong lead of nearly a point over its statistically-tied competitors — M1, SIMBA and StarHub. Singtel has long had strong 5G coverage and scored a 9.0 on the previous report.
M1 continues to dominate 5G Availability
M1 users spend 52.9% of the time utilizing an active 5G connection. This is M1’s fifth consecutive win in 5G Availability. StarHub came in second with 48.1%, narrowing the gap to M1.
StarHub and Singtel now tie for the Consistent Quality award
StarHub has previously won the award solely but now ties with Singtel. The operators now have statistically tied scores of 82.7-82.9% of tests reaching the required levels of ‘good enough’ for users to maintain various typical demanding tasks on their device. The gap between StarHub and Singtel closed from 1.3 percentage points to 0.2 percentage points.
StarHub & Singtel each win eight total awards
StarHub wins eight total awards, three outright and five jointly. StarHub wins three of the four Overall Experience awards and three of the four 5G Experience awards. Singtel also wins eight awards — three outright and five joint wins.
Mobile Experience Awards
Market Overview
StarHub once again wins the most awards, however, this time it ties with Singtel. StarHub wins eight out of 13 awards — five outright and three as joint winners. It wins three of the four Overall Experience and 5G Experience awards. StarHub is also a joint winner for Availability and Consistent Quality. Singtel wins eight total awards, with three outright wins in 5G Coverage Experience, Reliability Experience, and Games Experience. M1 wins three total awards, two outright with wins in 5G Download Speed Experience and 5G Availability. SIMBA is a joint winner in Availability with Singtel and StarHub.
StarHub and Singtel are global leaders in multiple categories in Opensignal’s Global Mobile Network Experience Awards including both being leaders in Download Speed Experience. Singtel also recently launched 5G+, the first Singaporean operator to do so after the IMDA gave them rights to use 700MHz spectrum.
In this report, we examine the mobile network experience of the four main mobile network operators in Singapore — Singtel, M1, StarHub and SIMBA — over a period of 90 days starting on February 1, 2025, and ending on May 1, 2025, to see how they fared.
Overall Experience
National Analysis
StarHub again wins the Video Experience award outright with a score of 74.7 points on a 100-point scale and a lead of one point over second- placed Singtel.
Singtel, M1 and StarHub place in the Very Good (68-78) category, while SIMBA places one category lower, in Good (58-68). A Very Good (68-78) rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
In the previous report, Singtel and StarHub shared the winners’ podium for Games Experience. This time Singtel wins the Games Experience award outright with a score of 87 points on a 100-point scale and a lead of one point over second-placed StarHub.
SIMBA and Singtel's score has improved by three points while StarHub and M1's score improved by two points.
Singtel and StarHub rate as Excellent (85 or above), while M1 and SIMBA place one category lower, in Good (75-85).
An Excellent (85 or above) rating means that the vast majority of users deem this network experience acceptable. Nearly all users feel like they have control over the game and they receive immediate feedback on their actions. There is not a noticeable delay in almost all cases. =
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
StarHub again wins the Download Speed Experience award outright with a score of 132.6Mbps, beating second-placed Singtel by 5Mbps.
Singtel and StarHub's score has increased by 17Mbps, M1's score has risen by 13Mbps and SIMBA's score has increased by 2Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
Singtel replaces M1 as a joint winner for Upload Speed Experience, while StarHub firmly remains on the winners’ podium. The operators share the award with statistically tied scores of 17.7-17.9Mbps and a lead of around 1Mbps over third-placed M1.
Singtel's and StarHub’s scores have risen by 2Mbps and 1Mbps, respectively, compared to those in the last report.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Regional Analysis
Regional Analysis Summary: Singapore, Mobile Network Experience Report, June 2025
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5G Experience
National Analysis
Singtel joins M1 and StarHub on the winners’ podium for 5G Video Experience. They all share the 5G Video Experience award with statistically tied scores of 78.6-79 points on a 100-point scale.
Singtel, M1 and StarHub fare as Excellent (78 or above), while SIMBA places one category lower, in Very Good (68-78).
An Excellent (78 or above) rating means that our users are, on average, able to stream video at 1080p or better with fast loading times and no stalling when connected to 5G.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
Singtel and StarHub again win the 5G Games Experience award jointly, this time with statistically tied scores of 92.7-93.1 points on a 100-point scale and a lead of around one point over third-placed M1.
All operators place in the Excellent (85 or above) category. This means that the vast majority of users deem this 5G network experience acceptable. Nearly all users feel like they have control over the game and they receive immediate feedback on their actions. There is not a noticeable delay in almost all cases.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
Due to an impressive improvement in its score of 17Mbps, M1 pulls ahead of the previous winner Singtel and wins the 5G Download Speed award outright with a score of 362.3Mbps, beating Singtel by 7Mbps.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
StarHub retains 5G Upload Speed, this time with a score of 32.2Mbps and a lead of 1Mbps over second-placed Singtel. Singtel's score improved by 1Mbps from that seen in the last report.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Regional Analysis
Regional Analysis Summary: Singapore, Mobile Network Experience Report, June 2025
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Coverage
National Analysis
Singtel remains the sole winner of the 5G Coverage Experience award, this time with a score of 9.1 points on a 10-point scale and a lead of around one point over M1, StarHub and SIMBA, which share second place with their statistically tied scores of 8.1-8.2 points.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
In the previous report, Singtel and StarHub jointly won the award. This time, they share this award with SIMBA, with statistically tied scores of 99.3-99.5% and a lead of less than a percentage point over fourth-placed M1. This score represents the proportion of time Opensignal users spend with a 5G or 4G or 3G or 3G mobile signal on this network.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
National Analysis
M1 again wins the 5G Availability award outright, this time with a score of 52.9% and a lead of almost five percentage points over second-placed StarHub. Singtel comes third with a score of 41.5%, while SIMBA is fourth with a score of 23%. These scores reflect the proportion of time our 5G users spend utilizing 5G services on their devices.
StarHub's score has improved by six percentage points from that seen in the last report. Singtel and SIMBA's scores increased by three percentage points.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Regional Analysis
Regional Analysis Summary: Singapore, Mobile Network Experience Report, June 2025
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Consistency
National Analysis
StarHub and Singtel tie for the Consistent Quality award with statistically tied scores of 82.7-82.9% of tests.
This metric measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices. It assesses a number of experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download throughput, upload throughput, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
National Analysis
Singtel again wins the Reliability Experience award outright with a score of 916 points on a 100-1000 point scale and a lead of 14 points over second-placed M1.
M1 and Singtel's scores have both risen by 11 points, compared to those seen in the last report.
Opensignal’s Reliability Experience measures the ability of our users to connect to and successfully complete basic tasks on operators’ networks. It consists of the following components:
a) Signal Availability — the proportion of time Opensignal users can successfully receive mobile network signal,
b) Data Connectivity — the proportion of time when the network is available and the device can connect to the internet,
c) Task Completion — whether tasks initiated by the user’s device are completed,
d) Sufficiency — the probability that (basic) tasks will be executed sufficiently well for the user.
Definitions
Opensignal’s Reliability Experience measures the ability of Opensignal users to connect to and successfully complete (basic) tasks on communication service providers’ (CSP) networks. It analyzes how much Opensignal users’ experience is affected by the radio access and core network, along with issues that prevent them from connecting to the internet even if they have a connection to their CSP’s network. It also factors in users’ ability to successfully use lower performance applications including SD video, over-the-top voice calls and web browsing.
Regional Analysis
Regional Analysis Summary: Singapore, Mobile Network Experience Report, June 2025
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Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience