Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Our Filipino users enjoy the fastest download speeds on Converge’s networks, clocking in at 56Mbps. The ISP also wins Video Experience and Reliability Experience outright. Opensignal’s Reliability Experience metric measures how consistently a household can connect to the internet and successfully complete tasks like streaming video or browsing.
Globe GFiber wins the Consistent Quality award for its wireline services with a score of 68.1%, while its FWA services come close second. These scores represent the percentage of users’ tests that have met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
PLDT wins Upload Speed with a score of 42.3Mbps — 7% faster than second-placed Converge and 15% faster than Globe.
Looking at the experience among our users with FWA in the Philippines Globe AT HOME WiFi wins all five awards outright, commanding sizable leads over its competitors for speed awards, Consistent Quality and Reliability Experience.
Converge collects seven awards outright and five jointly across five major regions (aggregated administrative regions) of the Philippines, with the bulk of its outright wins in Mindanao and Visayas. Globe GFiber ends with five sole and 9 joint wins, coming first either outright or jointly for the every award in North & Central Luzon. PLDT with two outright and six joint victories. In the FWA category, Globe AT HOME WiFi achieves the clean sweep in the regional award table with 25 awards won outright.
The Filipino broadband market has undergone transformative changes in the last five years. As recently as 2020, LTE-based fixed wireless was the most commonly used access technology. But led by Converge’s aggressive fiber expansion, fiber-to-the-home is now used by more than 80% of home broadband subscribers, according to Telegeography. Converge’s fiber-to-the-home footprint has nearly tripled since 2020, from 6 million homes passed to more than 16 million today–leading it to overtake Globe as the number two player by subscriber market share in the Filipino broadband market. Meanwhile, LTE-based fixed wireless peaked in 2021, according to ABI Research, as erratic service quality, mobile network congestion and wider availability of fiber-to-the-home access led consumers to switch to fiber and operators to migrate their customers to wireline services. Now that 5G networks and usage has become more widespread, all three mobile network operators – Smart, Globe and DITO – have launched 5G fixed wireless, and fixed wireless is back in growth mode. In turn, the increasingly competitive home broadband market has led many operators to launch prepaid fiber plans to win lower-income and value-focused customers.
PLDT is the incumbent operator and market leader with a 42% market share, primarily over fiber, but also serving customers on DSL and fixed wireless — the latter services under the Smart brand. PLDT has the largest fiber footprint in the Philippines, with 18.5 million homes passed, and is continuing to expand its coverage through the Fiber Fest campaign. Earlier this year PLDT introduced fiber prepaid, offering flexible fiber prepaid plans with no lock‑ins. It also invests in remote and underserved areas (Geographically Isolated and Disadvantaged Areas — GIDAs) with 200 new sites and long‑range FWA.
Converge controls nearly 30% of the fixed broadband market, with most customers using fiber-to-the-home but some still using cable broadband. Its rapid market share growth through the early 2020s has slowed a bit but they continue to take share. Converge continues to invest in expanding its footprint. It entered a partnership with Starlink to expand access to its customers to satellite connectivity, especially in remote or underserved areas. Despite its rapid growth, Converge still is looking for ways to improve monetization of its network given the significant capital investments made over the past year. Converge has partnered with Sky, one of the largest cable operators in the Philippines, allowing the migration of Sky subscribers onto Converge’s fiber network.
Globe controls nearly 20% of the market, offering wireline and FWA services alike. It also is quickly upgrading its last-mile network from copper to fiber while also expanding its fiber network. Similar to PLDT, Globe expands its prepaid fiber offering, having now achieved around 400,000 subscribers on GFiber Prepaid, which it targets at the low-cost segment of its customer base. 5G FWA is an important part of Globe’s strategy to push its coverage across the country.
DITO is also heavily focusing on developing its 5G FWA proposition, but is yet to reach its full potential. It estimates to have a network capacity to service 3.6 million FWA subscribers, but currently 250,000 users have subscribed so far. The company has ambitions to bring this number up to two million subscribers by the end of 2026.
While more than 90% of home broadband users in the Philippines receive services from one of the big three national ISPs, there is still a healthy long tail of operators serving particular regions or cities, many with roots in cable TV. Sky (formerly Sky Cable) is the largest operator after the big three, with 3.2% market share as of 1Q25 according to Telegeography, with footprint in metro Manila as well as a number of other large cities located throughout the archipelago.
In this report Opensignal has examined real-world data from our Filipino fixed broadband users — both wireline and FWA. To reflect the varying ways in which fixed broadband is used we include five different measures of user experience: Consistent Quality, Download Speed, Upload Speed, Video Experience and Reliability Experience. Together, these measures capture the wide range of ways households use broadband services, ranging from remote work and education to video streaming and gaming.
We compare user experience on three main wireline ISPs that are present across significant parts of the Philippines — Converge, Globe and PLDT and Starlink — and for three FWA providers — DITO, Globe and Smart. PLDT rebranded its separate FWA services to Smart in March 2025. The data collection period covers their performance over 90 days starting on April 1, 2025, to see how these ISPs fared. We also included scores for national wireline and FWA ISPs, along with Sky (the fourth largest ISP by subscribers), across five Filipino regions. These regions include Mindanao, Metro Manila, North & Central Luzon, South Luzon, and Visayas — and are aggregated from the 18 Filipino administrative regions — although these areas have a lot of local ISPs operating as well.
Plan characteristics — for example, speed tiers or data caps — vary greatly by provider and the dispersion of the plan mix will affect the average experience result. Opensignal’s measurements capture users’ experience, regardless of the plan that they have purchased from their provider. This report analyzes the real-world situation across all users’ plans. A user’s fixed broadband experience is also affected by the router they are using.
Converge claims three Overall Experience awards all to itself — Download Speed, Video Experience and Reliability Experience. The ISP wins Download Speed with a score of 56Mbps. Globe GFiber triumphs for the Consistent Quality award with a score of 68.1%. Meanwhile, PLDT wins Upload Speed with a score of 42.3Mbps.
Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Opensignal's Broadband Reliability Experience measures the ability of a household to connect to the internet and to successfully complete 'uninterrupted' tasks across multiple devices, encompassing work and recreational activities. While Reliability incorporates and expands upon elements akin to Broadband Consistent Quality, it uniquely includes assessments of initial connectivity and continuous completion of tasks, making it more comprehensive in scenarios involving multiple simultaneous connections.
Category description:
The experience of our users across wired methods of broadband access delivery i.e. Fiber, xDSL, Cable (HFC).
Category description:
The experience of our users who are served by Fixed Wireless Access (FWA).
In the FWA Experience category, Globe wins all five awards outright, commanding sizable leads over its competitors for speed awards, Consistent Quality and Reliability Experience. Our Globe AT HOME WiFi users on FWA services enjoy average download speeds clocking in at nearly 40Mbps.
Broadband Consistent Quality measures how often a network, from the perspective of a single device once connectivity is established, meets the requirements for common applications. Broadband Consistent Quality uses six key performance indicators: download and upload speeds, latency, jitter, packet loss, and time to first byte, setting thresholds appropriate for individual rather than multiple device usage. Metrics represent the percentage of users’ tests meeting these performance thresholds to support activities like watching HD video, completing group video calls, and gaming across all hours of the day.
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Opensignal's Broadband Reliability Experience measures the ability of a household to connect to the internet and to successfully complete 'uninterrupted' tasks across multiple devices, encompassing work and recreational activities. While Reliability incorporates and expands upon elements akin to Broadband Consistent Quality, it uniquely includes assessments of initial connectivity and continuous completion of tasks, making it more comprehensive in scenarios involving multiple simultaneous connections.
We analyzed five dimensions of experience of our users on wireline, satellite and FWA broadband connections, across five major regions of the Philippines.
Converge collects seven awards outright and five jointly across five major regions of the Philippines, with the bulk of its outright wins in Mindanao and Visayas.
Globe ends with five sole and nine joint wins, coming first either outright or jointly for the every award in North & Central Luzon. PLDT with two outright and five joint victories.
Category description:
The experience of our users across wired methods of broadband access delivery i.e. Fiber, xDSL, Cable (HFC).
Category description:
The experience of our users who are served by Fixed Wireless Access (FWA).
We analyzed five dimensions of experience of our Fixed Wireless Access (FWA) broadband users across the five included regions in the Philippines.
Globe achieves the clean sweep in the regional award table across all five regions, winning 25 awards outright.
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience